Member Support Specialist, Bilingual – Spanish

Job Description: • Conducting first phone calls with new members to assess fit for Brightline services • Scheduling appointments for members • Ensuring member paperwork has been completed • Supporting Providers with a variety of administrative tasks • Answering all admin-related questions between sessions • Conducting eligibility checks, filing claims, and collecting member payment • Keeping our internal software tool for the Member Support team ultra-organized • Identifying ways to delight our members, ease the workday for our clinical team, and overall improve our operational processes as we scale • Providing support to Brightline members in both English and Spanish • Ability to work the 12 pm - 9 pm PST shift Requirements: • A passion for our mission to redefine behavioral health for children and their families. • A desire to create a one-of-a-kind member experience and a background in providing excellent customer service. • Ability to effectively communicate with Spanish-speaking members and provide support in both English and Spanish. • The drive to be part of building something new - to work hard, to be your best self and to change the lives of our families. • Comfort with a wide variety of technology including email, EHR, scheduling tools and more. • Excellent communication skills (written and verbal) and organization skills. • Ability to revel in the details and commitment to following through on all tasks, simple and complex. • Previous experience managing a medical office and/or familiarity with insurance billing are a bonus. Benefits: • Comprehensive Insurance: Medical, Dental, Vision, Life • Time Off: Holidays, PTO, Sick Days, Parental Leave • Stipends/Reimbursements: Learning and Development, Health & Wellness, Home Office • Financial Wellness: 401k • Community & Perks: Remote First Workforce, Collaborative culture