Member Support Representative (Hybrid)

Georgia United Credit Union is a financial institution dedicated to serving its members, and they are seeking a Member Support Representative. This role involves responding to member inquiries, providing information about products and services, and ensuring accurate documentation and issue resolution.ResponsibilitiesReceives incoming calls and responds to member questions in a professional mannerCompletes all required documentation and reports accurately and promptlyCompletes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for reviewProvides general information to members on Credit Union policies, procedures and programsProvides complete and accurate information to members on accounts, payments, interest rates, product options and savings programsProvides accurate and complete information about Credit Union products and servicesActively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union’s business strategiesPerforms basic account maintenance functions and automatic transfers for loan paymentsAssists in servicing loans by processing such items as payoff, payment inquiries and address changesActs as liaison between members and other departments and follows through on resolutionsPromotes and establishes strong, positive and productive working relationships within the organization through commitment to the company’s purpose, mission and core valuesSkillsReceives incoming calls and responds to member questions in a professional mannerCompletes all required documentation and reports accurately and promptlyCompletes research and resolves documentation errors or discrepancies. Forwards complex issues to a Team Lead or management for reviewProvides general information to members on Credit Union policies, procedures and programsProvides complete and accurate information to members on accounts, payments, interest rates, product options and savings programsProvides accurate and complete information about Credit Union products and servicesActively and professionally cross sells Credit Union products and services using good telephone interview techniques to build a financial relationship with members in alignment with the Credit Union's business strategiesPerforms basic account maintenance functions and automatic transfers for loan paymentsAssists in servicing loans by processing such items as payoff, payment inquiries and address changesActs as liaison between members and other departments and follows through on resolutionsPromotes and establishes strong, positive and productive working relationships within the organization through commitment to the company's purpose, mission and core valuesCompany OverviewGeorgia United Credit Union is a banking firm offering auto, mortgage, checking account, and credit card services. It was founded in 1958, and is headquartered in Duluth, Georgia, USA, with a workforce of 201-500 employees. Its website is http://gucu.org.



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