Member Success Associate

The Health Management Academy (THMA) brings together health system leaders and innovators to address industry challenges. The Member Success Associate plays a crucial role in enhancing member engagement and participation by managing outreach, tracking metrics, and coordinating events. Responsibilities Coordinate and project manage weekly team meetings, including tracking follow-up items and reporting on member engagement and utilization metrics Monitor member KPIs and participation trends to assess membership health and provide insights that support retention and attendance strategy Support the execution of member engagement plans designed to increase participation across Academy programs and events Lead event recruitment and registration efforts for in-person and virtual events, including attendee identification, outreach support, bio collection, hotel tracking, and registration tracking Partner with Program Leads, Events, Account Management, Marketing, and other recruitment leads to support targeted recruitment campaigns for new, underrepresented, and strategic programs Coordinate member calls and scheduling across health system invitees, ensuring a high-quality and responsive member experience Maintain accurate member records, participation data, and reporting tools to ensure visibility into engagement activity and outcomes Help identify opportunities to improve internal processes, member communications, and event-related workflows Serve as a reliable day-to-day resource for internal stakeholders by helping manage logistics, follow-ups, and operational tasks tied to member success Contribute to special projects and additional responsibilities as assigned Skills Bachelor's Degree required 1-2 years experience in a sales, marketing, project management, or customer-focused role Interest in the Healthcare Industry Ability to come into the office 2 days a week (hybrid opening) Customer-focused Ability to influence others at senior levels Ability to perform a variety of duties within any work-day Organizational skills from planning to execution of tasks and projects Attention to detail Ability to work independently and as a team member Self-directed and resourceful Excellent communication and interpersonal skills both internally and externally by phone and via email Able to develop personal organization tactics to meet goals Able to find multiple solutions to a complex problem Able to manage multiple competing priorities Interest in healthcare subject matter Benefits Health insurance Dental insurance Vision insurance 401(k) matching Cell phone and commuter reimbursements Generous paid time off Paid parental leave Learning and development programs Coaching for working parents and caregivers Free therapy and professional coaching sessions One-on-one financial coaching Free legal support services Company Overview We power our community to drive health forward. It was founded in 1998, and is headquartered in Alexandria, Virginia, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship The Health Management Academy has a track record of offering H1B sponsorships, with 8 in 2026, 24 in 2025, 19 in 2024, 28 in 2023, 31 in 2022, 12 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.