Member Services Associate- May 2026 (Scottsdale, AZ)

PURE Insurance is a member-owned property and casualty insurer focused on providing exceptional service to financially successful families. The Member Services Associate role involves responding to member inquiries, supporting billing inquiries, and ensuring a positive membership experience through effective communication and problem-solving.ResponsibilitiesQuickly respond to member inquiries via phone, email text and live chat, making it easy for them to work with usProvide support for billing inquiries, policy changes, renewal inquiries, and our online portal with ease and accuracySkillsAbility to quickly respond to member inquiries via phone, email, text, and live chatExperience in providing support for billing inquiries, policy changes, renewal inquiries, and online portal assistanceProficiency in using multiple computer applications to complete tasksStrong problem-solving skills with the ability to prioritize competing tasksExcellent communication skills, both verbal and writtenIntegrity and a commitment to providing exceptional customer serviceAbility to work a full-time schedule including Monday-Saturday with specific shifts assigned based on business needsWillingness to participate in a comprehensive paid onboarding programPrevious experience working in a restaurant, school, or retail storeBenefits$100 per month to those who commute into a PURE office three days or more a week.Comprehensive paid onboarding programComplete set of home office equipmentCompany OverviewPURE Insurance is a specialist group of companies serving the personal insurance needs of financially successful families. It was founded in 2006, and is headquartered in White Plains, New York, USA, with a workforce of 501-1000 employees. Its website is https://www.pureinsurance.com/index.



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