Member Service Representative (Call Center), Hybrid

Canvas Credit Union is dedicated to transforming financial services and providing support to its members. They are seeking a Member Service Representative to work in their Communications Center, where the primary responsibilities include educating members about financial products, processing transactions, and providing ethical solutions to help members afford life.ResponsibilitiesLEARN about our members and hear them and understand their situationsEDUCATE our members on the ways we can help them afford lifePROVIDE meaningful, careful, focused and ethical product solutionsPROCESS transactions like transfers and payments with courtesy and consummate professionalismPERFORM advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputesGROW with us by immersing in financial industry trends, products, services and technological advancesSHARE your knowledge on effective practices, competitive intelligence, and business opportunitiesSTAND shoulder-to-shoulder with our members and your teammates over our peaks and valleysSkillsAvailability to work any of the three shifts: 8am-6pm Monday-Friday, Saturday 9am-1pm, 1 day off during week Tuesday-Thursday; 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-FridayCompletion of fully in-office training from 8am-5pm Monday-FridayAbility to learn about members and understand their situationsAbility to educate members on financial products and servicesAbility to provide meaningful, careful, focused, and ethical product solutionsAbility to process transactions like transfers and payments with courtesy and professionalismAbility to perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and handle disputesWillingness to grow by immersing in financial industry trends, products, services, and technological advancesAbility to share knowledge on effective practices, competitive intelligence, and business opportunitiesAbility to work well with others, even when things don't go as plannedAbility to embrace change and seek new ways to serve members and the communityAbility to be innovative and thrive on challengesAbility to believe in making a difference for peopleUnderstanding of financial products and services, similar to a Relationship Banker or Personal BankerComfortable and confident in recommending and processing financial products like loansExperience winning service excellence awardsHolding an informal or formal leadership position at the current workplaceMulti-lingual capabilities, including SpanishBenefitsMedical/Dental/Vision InsurancePaid VacationPaid Sick TimePaid HolidaysPaid Wellness DayPaid Volunteer TimeFlexible Spending AccountHealth Savings AccountWorld Class 401(k) PlanTuition ReimbursementRate Discounts on Qualifying LoansMay be eligible for incentives or discretionary bonus based on resultsCompany OverviewCanvas Credit Union is an experience financial services. It was founded in 1938, and is headquartered in Englewood, Colorado, USA, with a workforce of 501-1000 employees. Its website is https://www.canvas.org/.



Apply To This Job