Member Service Representative (BCGEU)

Vancity is a member-owned credit union focused on inclusion and social justice. As a Member Services Representative, you will build relationships with members by assisting them with banking transactions and addressing their unique needs through excellent communication and interpersonal skills. Responsibilities Performing member transactions consistent with established service standards Achieving established sales and service objectives, including referrals to specialist roles so that member needs are met Applying service standards, policies, procedures and controls to meet compliance requirements and mitigate risk Resolving and handling member queries including, but not limited to inbound/outbound calls, email, and online Fully leveraging and utilizing the technical systems available so that the service experience for the member is efficient and seamless Skills A high school diploma or equivalent At least 1 year of working experience interacting with people and businesses in a professional capacity with excellent customer service skills Experience in a financial institution or banking is a bonus Ability to connect quickly with people over the phone Ability to explain complex information in simplified language A curious nature and strong problem-solving skills The ability to ask questions with intent Exceptional verbal and written communication skills Customer service and/or call centre experience is an asset Benefits Living Wage Employer: We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers. Customizable Benefits: Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs. Generous Vacation: New employees start with 3-4 weeks of vacation per year, with additional days earned over time. Extra Stat Holidays: In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness. Immediate Health Coverage: Health and dental benefits begin on your hire date, with three levels of coverage to choose from. Defined Benefit Pension: Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone. Company Overview Vancity is one of Canada’s largest credit unions, with $17.1 billion in assets, more than 492,000 members and 57 branches throughout Metro It was founded in 1946, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 1001-5000 employees. Its website is