Member Service Representative (18-Month Contract)

GroupSource LP is a company dedicated to delivering exceptional service in group benefit plans. As a Member Service Representative, you will ensure that members feel supported and informed, providing accurate information and solving problems to enhance the member experience. Responsibilities Responding to members and providers via phone and email with accurate and timely information Assisting members with claims and coverage inquiries with professionalism and care Investigating complex inquiries to ensure responses are complete, accurate, and within SLA timelines Processing health and dental claims with accuracy and attention to detail Managing incoming inquiries from internal staff and sales offices Filing correspondence and claims to maintain thorough and organized records Supporting team quality by auditing your own claims and, when required, the work of team members Skills Completion of, or near completion of, a post-secondary education program Strong data-entry abilities with number-pad proficiency Proficiency with Microsoft Office applications Excellent verbal and written communication skills, paired with strong listening abilities Strong organizational skills and the ability to manage a repetitive, fast-paced workload Ability to remain composed and solution-focused during difficult or escalated calls Ability to process and audit claims with accuracy 1–2 years of experience in a call centre, medical office, or group benefits environment Training in business writing Fluency in French Benefits Flexible work options designed to support your life, not just your job. Comprehensive group benefits, retirement savings plans, and health and fitness programs designed to support your overall wellness and lifestyle. Join a team where collaboration, inclusivity, and authentic relationships fuel our shared success every day. Whether you’re building new skills or stepping into leadership, you’ll find clear paths, personalized development, and leadership that champions your ambitions. Your work directly contributes to creating tailored solutions that empower Canadian organizations and improve the lives of their employees. Enjoy programs that recognize your hard work and support your wellness because thriving at work starts with feeling supported as a whole. Company Overview At GroupSource, we believe that great work starts with a strong foundation, built on purpose, people, and partnership. It was founded in 1982, and is headquartered in Calgary, Alberta, CAN, with a workforce of 51-200 employees. Its website is