Member Service Representative

Royal Credit Union is looking for caring, energetic team members who want to create a positive impact in the lives of our Members. As a Member Service Representative, you will provide exceptional service to Members via phone and written communication, assist with online banking and card support, and help resolve inquiries with efficiency and care.ResponsibilitiesProvide excellent quality service to current and potential Members, team members, and businesses via telephone and written communication using multiple systems and programsAssist Members with first level technical support with credit union online banking, telephone banking, debit/credit cards and all deposit related functionsPossess the knowledge to answer questions, use logical reasoning to research and solve problems and perform transactionsSupport Net Promoter Score (NPS) initiatives in the Member Service Center by providing exceptional service creating loyal MembersSkillsHigh school diploma or equivalentOne year of experience demonstrating critical thinking and problem-solving skillsAbility to de-escalate and resolve Member concerns with professionalism and empathyStrong multitasking and communication skills to manage multiple systems and Member interactions simultaneouslyProficiency in navigating financial systems and digital tools to support Member needs efficientlyAssociate's degree in a business-related field or equivalent experienceExperience working with multiple software systems simultaneouslyPrevious experience in a financial institutionBackground in customer service with a focus on delivering exceptional supportBenefitsComprehensive medical, dental, and vision insurance plans5% 401k employer matchPaid family and sick leaveVacation and sick time accrualsChildcare reimbursementTuition and student loan debt assistancePet insuranceCompany OverviewRoyal Credit Union provides banking, loans, and credit services. It was founded in 1964, and is headquartered in Eau Claire, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https://www.rcu.org.



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