Member & Customer Care Specialist - Fully Remote

Description This is an hourly non-exempt position scheduled for 37.5 hours per week. The ideal candidate will reside in one of our 22 county coverage area in South Carolina. Join a Movement That's Empowering the Next Generation of Leaders! As part of the world’s largest organization for girls, we are on a mission to build girls of courage, confidence, and character who make the world a better place. Whether it's exploring the outdoors, diving into STEM, mastering life skills, or launching a business venture, Girl Scouts offers endless opportunities for fun, friendship, and fearless leadership development. We’re currently looking for a Member & Customer Care Specialist to be a key part of our front-line team! This role is all about delivering exceptional customer service—serving as the first point of contact for families, volunteers, and community members who want to be part of the Girl Scout experience. As a front-line customer support staff member, the Member & Customer Care Specialist provides stellar customer service as a foundation for sharing the benefits of joining Girl Scouts and coordinates the advancement of qualified leads and prospects through the membership registration process. The position also integrates front-line customer care support, including phone, email, and Salesforce case management, and administrative support for event registration. The Member & Customer Care Specialist supports newly recruited volunteers through the registration, background check, and training process, and ensures smooth administrative support in systems such as Hybris. Objectives/Responsibilities • Serves as the first point of contact for stakeholders, providing professional and proactive customer support across phone, email, and Salesforce; ensures inquiries are resolved promptly, cases are accurately logged, and solutions are offered using the council’s knowledge base. • Convert qualified volunteer and girl membership leads using CRM systems; assist with onboarding and registration. • Support event registration, creation, and administrative updates in Hybris and other systems event-related systems. • Maintain data quality and accuracy for member and event participant records. • Monitor troop formation progress and connect members to Girl Scout opportunities. • Coordinate volunteer background checks and ensure timely processing. • Utilize dashboards and reports to track membership growth and conversion. • Support internal teams with training initiatives and event coordination. • Participate in team meetings and trainings to stay current on council initiatives and GSUSA policies. • Attend other meetings as appropriate with managers, volunteers, service centers, all staff, etc. • Keeps abreast of trends and issues in the community affecting girls, volunteers, and council services; keeps current on GSUSA’s policies, priorities, changes, and requirements related to the Girl Scout Leadership Experience and membership philosophy and priorities • Assists in the smooth functioning of the council by performing other duties as assigned. Requirements • Bachelor’s degree preferred or HS diploma/GED with equivalent experience in customer service, volunteer support, and project management. • Minimum of three (3) years’ experience in customer relationship management (CRM) systems preferred. • Strong interpersonal skills with ability to work with diverse populations. • Excellent listening, communication, and problem-solving skills. • Detail-oriented with strong organizational and time management abilities. • Proficiency in Microsoft Office and Salesforce or similar CRM systems. • Ability to perform accurate data entry and manage multiple tasks. • Upon hire, must hold personal membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law. • Must have personal transportation and the ability to drive; possess a valid South Carolina driver’s license, maintain personal auto insurance meeting council insurance company’s requirement for coverage, and background search. Benefits We offer a comprehensive benefits package that includes medical, dental, and vision coverage. The council contributes approximately 85% toward employee premiums, with dependent coverage available at the employee’s expense. In addition, the council fully covers the cost of both short- and long-term disability insurance, as well as a life insurance policy. Other offerings include supplemental life and a 401(k) plan. We have a generous PTO accrual package with holidays and much more. Equal Opportunity Employer (E.O.E.) Girl Scouts of South Carolina - Mountains to Midlands (GSSC-MM) is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with GSSC-MM, please contact Human Resources at [email protected]. GSSC-MM reserves the right to defer or close a vacancy at any time. Apply tot his job