Member Claims Associate

Collective Health is transforming how employers and their people engage with their health benefits. The Member Claims Associate will operate core processes for employer-sponsored medical plans and assist members with complex claims issues, ensuring a high level of member satisfaction. Responsibilities Execute the daily operations of a health plan, including processing medical claims, researching and responding to our members' most complicated questions, tracking your accuracy around core metrics, and troubleshooting the many operational challenges that affect our business Be part of the team that is continuously adapting to improve efficiency and scalability Think critically and strategically to continually boost teamwork and communication across offices Gain additional skills across different areas of our business over time Develop in-depth industry expertise in the healthcare economy Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of our team Reporting to the Manager of Member Claims, this is an essential role on our Customer Experience team Skills Above all, you are driven, curious, and take ownership for everything you do You can become proficient with a large volume of information quickly You are a committed team player You are excited to build and adapt to the adventures of working on a growing team You are passionate about being a part of a fast-growing company You have a passion for Collective Health's mission to transform the health insurance experience for employers and their employees Bachelor's degree or 1 or more years of work experience Benefits Health insurance 401k Paid time off Stock options Company Overview Collective Health is a modern TPA integrating plan admin, navigation and advocacy to deliver a better health benefits experience for all. It was founded in 2013, and is headquartered in San Francisco, California, USA, with a workforce of 501-1000 employees. Its website is