Meeting Guidance and Solutions Analyst (Hybrid - Rahway, NJ)

Merck is a global healthcare company that is seeking a Meeting Guidance and Solutions Associate Specialist to provide consultative services for end users on meeting solutions and conference room systems. This role involves collaborating with business colleagues and product owners to enhance user experience and support critical executive meetings.ResponsibilitiesCollaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetingsCollaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experienceSupport our Executive support team with trainings and meeting support for critical executive meetingsCollaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and conciseKeep abreast of new technologies, methodologies, industry practices and standardsLook for ways to market and grown adoption of the MGS service across the companyPartner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business processSkillsMinimum one (1) year of relevant work experience with a demonstrated record of customer focus and continuous professional growthExceptional interpersonal flexibility and ability to work independently on tasks that are not well definedAbility to effectively work in cross-functional teamsExcellent English written and oral communication skillsProactive nature and good organizational skillsStrong influencing and negotiating skillsService and results-oriented mindsetAccountability for achieving personal, team and organizational objectivesHigh School Diploma requiredExperience in a customer support or contact center roleExperience working with colleagues and clients in different regions of the worldTechnology field experience with a focus on Customer serviceAdvanced degree preferredBenefitsMedical, dental, vision healthcare and other insurance benefits (for employee and family)Retirement benefits, including 401(k)Paid holidaysVacationCompassionate and sick daysCompany OverviewMerck is a biopharmaceutical company that offers medicines and vaccines for various diseases. It was founded in 1891, and is headquartered in Rahway, New Jersey, USA, with a workforce of 10001+ employees. Its website is http://www.merck.com.



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