Meeting Event Housing Specialist
Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible. The Meeting Event Housing Specialist acts as a team lead managing all aspects of event housing with Concessions Coordinator, Group Coordinator and Audit Coordinator. Consults with clients to create business rules and best practices that work best for that group and builds a web-site based on those rules. Works with hotels to quality check and manage contracted, reserved, and occupied rooms. Acts as expert on specific program issues related to inventory and housing billing. Monitors and manages timeline due dates, room block pick-up, attrition, concessions and billing details. What You’ll Be Doing Serve as the liaison between clients, Housing/Customer Service staff, and hotels. Consult with clients to create business rules and best practices tailored to their event needs. Analyze prior years’ inventory and patterns and advise clients on current and future room blocks. Provide recommendations based on pace reports, bell curve changes, and attrition risk. Manage hotel contract terms and communicate requirements to internal teams and hotel partners. Oversee suite assignments, room requests outside contracted blocks, and guest extension nights. Establish and manage sub‑blocks and ensure accurate system setup and website functionality. Analyze and manipulate inventory to maximize room block performance and mitigate attrition. Collaborate with hotels on inventory requests and addendums. Partner with project teams to meet client expectations and resolve challenges. Serve as Project Lead on Housing‑Only business and manage room list accuracy and delivery. Provide on‑site housing support as needed. Participate in product development and maintain proficiency with housing platforms, tools, and internal systems. What You’ll Bring Working knowledge (2+ years) in Association and/or Corporate housing, customer service, or registration environments. Strong interpersonal communication and customer service skills with proven success in client relationship management. Experience or understanding of hotel contracts, room blocks, and concessions; strong program/event management knowledge preferred. Ability to lead within a team, take initiative, and demonstrate commitment to work quality, client service, proactive problem solving, and continuous improvement. Excellent organizational skills, strong written and verbal communication, and high attention to detail. Ability to manage heavy workloads and multiple demands across several hotels and projects. Ability to analyze and manipulate data and create custom reports. Strong computer skills, proficiency in Microsoft Office, and ability to learn new technology quickly. Nice to Have Prior experience with hotel contracts and concessions. Strong background in program or event management. Demonstrated aptitude for technology and software solutions. Working Logistics & Things You Should Know This is a Remote role. Onsite expectations can be defined based on team or event needs. Travel requirements: 4-6 times a year (or as needed) This position operates on CST time zone. DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job DISCLAIMER: This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job. Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more! View all details at: www.MaritzBenefits.com Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please. Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [email protected] .