Medicare Customer Service Rep II , Fully Remote
Employer Industry: Health Insurance
Why Consider This Job Opportunity...
Starting pay of $19.60 per hour
Performance bonus and/or merit increase opportunities
401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
Competitive paid time off and health, dental insurance with Teladoc starting on DAY 1
Work from home: This is a 100% remote opportunity within approved remote worker states
Being part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)
What To Expect (Job Responsibilities)
Respond to a wide range of provider inquiries received via telephone
Educate providers on coverage, claim submission, and self-service offerings available via the Integrated Voice Response (IVR) and Portal
Identify customer issues, research, and initiate appropriate action
Communicate confidently and clearly when discussing concerns with customers
Navigate through multiple computer applications effectively
What Is Required (Qualifications)
High School diploma or equivalent
1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
1 or more years of customer service experience with direct contact with customers via telephone
Ability to learn and apply Medicare guidelines and computer-based self-service tools
Knowledge of or ability to learn and apply insurance and medical terminology
How To Stand Out (Preferred Qualifications)
1 or more years of previous customer service experience at the employer
Experience working as a contracted Medicare CSR II at the employer
1 or more years of recent Medicare or health care insurance experience
2 or more years of call center experience
Coursework in coding and/or medical terminology or understanding of general medical terminology
#HealthInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS
Apply Now
Why Consider This Job Opportunity...
Starting pay of $19.60 per hour
Performance bonus and/or merit increase opportunities
401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately)
Competitive paid time off and health, dental insurance with Teladoc starting on DAY 1
Work from home: This is a 100% remote opportunity within approved remote worker states
Being part of a successful team recognized as the Best Small Contact Center by the International Customer Management Institute (ICMI)
What To Expect (Job Responsibilities)
Respond to a wide range of provider inquiries received via telephone
Educate providers on coverage, claim submission, and self-service offerings available via the Integrated Voice Response (IVR) and Portal
Identify customer issues, research, and initiate appropriate action
Communicate confidently and clearly when discussing concerns with customers
Navigate through multiple computer applications effectively
What Is Required (Qualifications)
High School diploma or equivalent
1 or more years of customer service experience working with health insurance and/or Medicare/DME claims
1 or more years of customer service experience with direct contact with customers via telephone
Ability to learn and apply Medicare guidelines and computer-based self-service tools
Knowledge of or ability to learn and apply insurance and medical terminology
How To Stand Out (Preferred Qualifications)
1 or more years of previous customer service experience at the employer
Experience working as a contracted Medicare CSR II at the employer
1 or more years of recent Medicare or health care insurance experience
2 or more years of call center experience
Coursework in coding and/or medical terminology or understanding of general medical terminology
#HealthInsurance #RemoteWork #CustomerService #CareerOpportunity #CompetitivePay
At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Talentify helps candidates around the world to discover and stay focused on the jobs they want until they can complete a full application in the hiring company career page/ATS
Apply Now