Medical Virtual Medical Assistant – Registered Nurse (RN) or Medical Doctor (MD)
About Us We are a U.S.–based remote-staffing company run by clinicians for clinicians. We embed licensed medical professionals into physicians’ practices so providers can focus on patient care while we handle the clinical “paperwork” behind the scenes. Key Responsibilities Patient Coordination – Confirm, reschedule, and remind patients of appointments; maintain real-time calendars inside the EHR. Telephone / Telehealth Triage – Use evidence-based protocols to assess symptoms, answer clinical questions, and route urgent cases appropriately. Real-Time Scribing & Documentation – Join live or recorded encounters, draft accurate SOAP notes, apply ICD-10/CPT codes, and submit charts for provider review. Insurance & Revenue-Cycle Support – Verify eligibility, obtain prior authorizations, post charges and payments, and flag denied claims for follow-up. Care Coordination – Order labs and imaging, track referrals, relay results to patients, and reinforce care plans. HIPAA-Compliant Communication – Work within our secure VPN, two-factor-authentication, and encrypted-messaging environment to protect PHI. Must-Have Qualifications Active, unrestricted RN or MD license (any country). Minimum two years of recent hospital, outpatient, or telehealth clinical experience. Fluent, idiomatic English with clear phone, video, and written skills. Proficiency in major EHR systems such as Epic, Athena, or eClinicalWorks. Strong understanding of HIPAA or local data-privacy regulations and willingness to follow our security protocols. Nice-to-Have Skills Medical-coding certification (AAPC or equivalent) or proven billing experience. Bilingual ability (e.g., English–Spanish or English–French) to support diverse patient populations. Prior freelancing history on Upwork with a Job-Success Score of 90 % or higher. Work Style & Tools Schedule: 20–40 hours per week U.S. Eastern Time (UTC-4/-5). Platforms: Zoom, Google Workspace, and the client’s EHR. Reporting: Daily productivity summaries and end-of-day reports for quality assurance. Compensation & Growth Hourly rate commensurate with license type, subspecialty, and experience. Long-term contracts available; high performers may advance to Team-Lead or specialty project roles. How to Apply on Upwork Submit a tailored proposal that includes your RN or MD license number, issuing body, and country. Attach a one-minute English video introduction and a redacted sample of your charting or triage note. Complete the short screening questionnaire embedded in this job post to confirm your scope of practice and availability. Success Metrics At least 95 % on-time attendance and task completion. Documentation error rate below 2 % after 90 days. Consistently positive feedback from patients, providers, and our team leads. Join us to support busy providers, and help deliver seamless virtual care. All applications MUST include an audio/voice recording detailing their experience with this type of role. Apply tot his job