Medical Receptionist/Medical Assistant
What Youll Do
The Medical receptionist/Medical Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patients medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
Call patients deemed to be at risk for a no-show prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patients and Imagines responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals
Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals
What You Bring & How You Qualify
First and foremost, youre passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need:
High-school level education or equivalency
Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient, or virtual setting
At least 2 years of experience in an ambulatory clinical or virtual setting
Spanish fluency Required
Demonstrated competency with an EHRS system
Excellent communication and customer service skills.
Ability to multi task in a fast paced environment.
Above average organizational skills.
Strong typing and computer skills.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
What We Offer (Benefits + Perks)
The target hourly rate for this position starts at $21+ per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
Apply Now
The Medical receptionist/Medical Assistant provides both clinical and clerical support and ensures the provision of quality and compassionate evidence-based care in a virtual Value-Based Care environment. In this position, you will:
Accept incoming phone calls and return calls from patients involving clinical inquiries for responsible providers, perform protocol-based triage as appropriate, and route phone calls in the form of a phone note document in the EHRS to the provider for review and instructions
Place calls and create template-based letters, as directed by the provider, regarding all lab results for delivery to the patient in a timely manner
Review schedule on a daily basis to ensure that all pre-visit preparations have been completed prior to the patient's visit, ensuring lab and imaging results, consultation reports, care transition details, or major changes in health status are available in the patients medical record; when these documents are not present in the record, it will be the Medical Assistant's responsibility to call the patient, consultants, imaging centers, and/or hospitals to arrange for timely delivery of said information
Call patients deemed to be at risk for a no-show prior to their appointment as well as new patients establishing care for their onboarding visit to remind them of both the patients and Imagines responsibilities; contact "no-show" patients and inquire as to their status and need for rescheduling, including assessment of barriers to care and initiation of appropriate social service referrals
Initiate completion of forms for review and final signature by provider (disability forms, home health orders, durable medical equipment and supply requests, disease status letters)
Assist care team in regular completion of reports that will allow it to manage and assess the health needs of the patient population; assist care team in recognizing patients who are members of a "vulnerable population" and provide appropriate social service or community-based referrals
What You Bring & How You Qualify
First and foremost, youre passionate and committed to reimagining pediatric health care and creating a world where every child with complex medical conditions gets the care and support they deserve. In this role you will need:
High-school level education or equivalency
Medical Assistant Certification or its equivalent, or at least 2 years clinical experience in an inpatient or outpatient, or virtual setting
At least 2 years of experience in an ambulatory clinical or virtual setting
Spanish fluency Required
Demonstrated competency with an EHRS system
Excellent communication and customer service skills.
Ability to multi task in a fast paced environment.
Above average organizational skills.
Strong typing and computer skills.
This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.
What We Offer (Benefits + Perks)
The target hourly rate for this position starts at $21+ per hour in addition to competitive company benefits package and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.
We provide these additional benefits and perks:
Competitive medical, dental, and vision insurance
Healthcare and Dependent Care FSA; Company-funded HSA
401(k) with 4% match, vested 100% from day one
Employer-paid short and long-term disability
Life insurance 1x annual salary
20 days PTO + 10 Company Holidays & 2 Floating Holidays
Paid new parent leave
Additional benefits to be detailed in offer
Apply Now