Medical Receptionist VA (Athena EMR experience required)
Virtual Medical Receptionist / Medical Administrative Assistant
Athena Health EMR experience is required and non-negotiable for this role.
About the Role
We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice.
This role is primarily focused on:
ā¢ Handling inbound and outbound patient calls
ā¢ Appointment scheduling and rescheduling
ā¢ Patient intake coordination
ā¢ Front desk administrative support
The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely.
Key Responsibilities
Patient Calls & Communication
ā¢ Handle high-volume inbound and outbound patient calls
ā¢ Answer patient inquiries professionally
ā¢ Follow up regarding appointments, intake forms, and scheduling needs
ā¢ Maintain excellent patient experience and professionalism on every call
Appointment Scheduling
ā¢ Schedule, confirm, and reschedule patient appointments
ā¢ Manage provider calendars efficiently
ā¢ Coordinate patient flow and appointment availability
ā¢ Send reminders and handle cancellations promptly
Patient Intake & Administrative Support
ā¢ Complete patient intake and onboarding tasks
ā¢ Enter and update patient information accurately in Athena Health
ā¢ Prepare and organize patient charts
ā¢ Document patient interactions appropriately
ā¢ Support general medical front desk workflows
Requirements (Non-Negotiable)
ā¢ Minimum 2+ years experience supporting a U.S.-based medical practice
ā¢ Hands-on Athena Health EMR experience
ā¢ Strong English communication and phone skills
ā¢ Experience handling high call volumes
ā¢ Strong multitasking and organizational skills
ā¢ Comfortable working independently in a remote environment
ā¢ Professional, reliable, and detail-oriented
Preferred Qualifications
ā¢ Medical Receptionist or Medical Virtual Assistant experience
ā¢ Outpatient clinic experience
ā¢ Patient intake and scheduling coordination background
ā¢ Familiarity with medical terminology
ā¢ Strong customer service experience
Ideal Candidate Traits
ā¢ Professional and confident phone presence
ā¢ Patient-focused and friendly
ā¢ Highly organized and dependable
ā¢ Strong attention to detail
ā¢ Able to multitask efficiently under pressure
ā¢ Proactive and accountable
Apply tot his job
Apply To this Job
Athena Health EMR experience is required and non-negotiable for this role.
About the Role
We are looking for experienced, professional, and highly organized Virtual Medical Receptionists / Medical Administrative Assistants to support a busy U.S.-based medical practice.
This role is primarily focused on:
ā¢ Handling inbound and outbound patient calls
ā¢ Appointment scheduling and rescheduling
ā¢ Patient intake coordination
ā¢ Front desk administrative support
The ideal candidate is confident on the phone, detail-oriented, able to multitask in a fast-paced environment, and experienced supporting U.S.-based healthcare practices remotely.
Key Responsibilities
Patient Calls & Communication
ā¢ Handle high-volume inbound and outbound patient calls
ā¢ Answer patient inquiries professionally
ā¢ Follow up regarding appointments, intake forms, and scheduling needs
ā¢ Maintain excellent patient experience and professionalism on every call
Appointment Scheduling
ā¢ Schedule, confirm, and reschedule patient appointments
ā¢ Manage provider calendars efficiently
ā¢ Coordinate patient flow and appointment availability
ā¢ Send reminders and handle cancellations promptly
Patient Intake & Administrative Support
ā¢ Complete patient intake and onboarding tasks
ā¢ Enter and update patient information accurately in Athena Health
ā¢ Prepare and organize patient charts
ā¢ Document patient interactions appropriately
ā¢ Support general medical front desk workflows
Requirements (Non-Negotiable)
ā¢ Minimum 2+ years experience supporting a U.S.-based medical practice
ā¢ Hands-on Athena Health EMR experience
ā¢ Strong English communication and phone skills
ā¢ Experience handling high call volumes
ā¢ Strong multitasking and organizational skills
ā¢ Comfortable working independently in a remote environment
ā¢ Professional, reliable, and detail-oriented
Preferred Qualifications
ā¢ Medical Receptionist or Medical Virtual Assistant experience
ā¢ Outpatient clinic experience
ā¢ Patient intake and scheduling coordination background
ā¢ Familiarity with medical terminology
ā¢ Strong customer service experience
Ideal Candidate Traits
ā¢ Professional and confident phone presence
ā¢ Patient-focused and friendly
ā¢ Highly organized and dependable
ā¢ Strong attention to detail
ā¢ Able to multitask efficiently under pressure
ā¢ Proactive and accountable
Apply tot his job
Apply To this Job