Medical Intake / Call Center

Hines is a nationwide leader in personalized managed health care, dedicated to providing comprehensive services and cost-effective programs. The Medical Intake/Call Center role serves as the first point of contact, responsible for collecting intake information, creating electronic patient files, and managing certification letters. Responsibilities Answer Utilization Review line and direct to appropriate person, retrieve voicemail and transfer message to appropriate nurse Collect demographic information in order to create patient file Print, mail, fax and copy correspondence, as necessary Other duties as assigned Skills High School Diploma or equivalent required Knowledge of computers, data entry in databases, word processing, and multiple line telephone systems At least one year of professional office experience, experience in a healthcare environment required Helpful and friendly telephone personality Ability to proof written material accurately Accurate data entry ability Ability to organize a large variety of tasks and prioritize as directed by the assigned URA Team Leader Ability to work with a variety of professional staff and provide clerical backup as needed for that staff Understanding of customer service Courses in computers, medical terminology, data entry, word processing, and secretarial training desired Bi-lingual helpful but not required Benefits Quarterly bonus eligible! Competitive salary and benefits, including medical, dental, vision, long-term care, short-term disability, long-term disability, company paid and voluntary life insurance. Critical Illness, accident insurance and flexible spending also available! 401k plan with company match, fully vested after 1 year. No weekends and nights! Paid Holidays Work-life balance. Remote/hybrid setting (once trained) Company Overview Hines, a member of the Global Excel family, has built it's reputation as an industry leader, founded on over three decades of innovative and professional healthcare excellence. It was founded in 1987, and is headquartered in Elgin, Illinois, USA, with a workforce of 201-500 employees. Its website is