Medical Client Service Representative
Benefits:
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
The CLIENT SERVICES SPECIALIST is responsible for managing medical practice, payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams.
Qualifications
Required:
Experience in medical billing workflows, claims processes, and payment posting.
Experience with medical payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals).
1-3 years of experience in healthcare office management, medical billing, revenue cycle, medical credentialing, or medical administrative support.
Key Competencies
Independent problem-solving and judgment
Client-focused communication and relationship management
Workflow triage and prioritization
Cross-functional collaboration
Process improvement mindset
Strong documentation and accountability
Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence.
Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently.
Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools.
High attention to detail and strong documentation practices.
Demonstrated ability to handle sensitive information with discretion and professionalism.
This is a remote position.
401(k)
Competitive salary
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Vision insurance
The CLIENT SERVICES SPECIALIST is responsible for managing medical practice, payer communications, maintaining system and portal access, and ensuring accurate triage and resolution of client requests. This mid-level role requires strong judgment, organization, and communication skills, with the ability to work independently, coordinate across teams, and improve workflows. The position serves as a key operational bridge between clients and internal revenue cycle teams.
Qualifications
Required:
Experience in medical billing workflows, claims processes, and payment posting.
Experience with medical payer portals (e.g., Availity, Office Ally, Medicare, Medicaid portals).
1-3 years of experience in healthcare office management, medical billing, revenue cycle, medical credentialing, or medical administrative support.
Key Competencies
Independent problem-solving and judgment
Client-focused communication and relationship management
Workflow triage and prioritization
Cross-functional collaboration
Process improvement mindset
Strong documentation and accountability
Strong written and verbal communication skills with the ability to professionally manage client-facing correspondence.
Excellent organizational, prioritization, and time management skills; able to manage competing priorities independently.
Proficiency with Microsoft Outlook, Excel, Google Workspace, and task/project tracking tools.
High attention to detail and strong documentation practices.
Demonstrated ability to handle sensitive information with discretion and professionalism.
This is a remote position.