Medical Assistant, Cardiology, Greater Orlando FL Area (Remote)

Remote Full-time
About the position

Responsibilities
• Function as a critical member of the Heart Failure Program.
• Work closely with the heart failure clinical team to provide excellent patient care and satisfaction.
• Responsible for the enrollment, engagement, and coordination of patients throughout the Heart Failure Program.
• Oversee the provider's telehealth schedule.
• Contact and coordinate patients after hospital discharge for transitional care management.
• Maintain an electronic patient roster and data collection.
• Assist with remote patient monitoring (RPM) services such as patient enrollment, compliance, and assistance.
• Coordinate patient care with the RPM nursing team.
• Initiate patient intake including recording vitals, medical history, and reason for seeking care.
• Provide excellent patient-centric care by ensuring that patient needs are being met, including medication reconciliation and coordinating lab tests.
• Maintain and update patient records confidentially and accordingly.
• Ensure medical records and lab results are in patient charts prior to appointments, and obtain missing records as needed.
• Follow prescription refill procedures and collect updated insurance information from patients.
• Deliver patient education and information to patients and caregivers.
• Perform clerical duties such as processing telephone calls and messages, filing, and faxing as needed.
• Perform basic triage per specific office protocol procedures.
• Document work processes accordingly and participate in interdisciplinary team meetings.
• Perform other duties as assigned.

Requirements
• Certified Medical Assistant through the National Medical Assistant Certification exam (i.e. AAMA or NCCT) within one year of issuance.
• High school diploma or GED.
• At least 3 months' experience in a prior medical office setting preferred.
• Strong computer skills required for utilizing different programs, applications, and websites.
• Knowledge of medical terminology and medication procedures.
• Strong organizational and interpersonal skills.
• Basic knowledge of CPT & ICD-10 coding procedures.
• Ability to multi-task, prioritize, and coordinate duties efficiently and effectively.
• Ability to communicate effectively in English in person, by phone, and in writing.
• Proficiency in working with electronic health records, such as Athena, as well as Microsoft Word and Excel.

Nice-to-haves
• Experience in telehealth is a plus.
• Ability to remain calm, organized, and effective in a busy work environment.

Benefits
• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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