Medical Answering Service Call Center Manager
Job Description • Provide day-to-day leadership and operational oversight for Team Leads • Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly • Monitor performance metrics and conduct regular KPI reviews for Team Leads • Train, coach, motivate, and develop Team Leads to drive performance and accountability • Conduct 90-day and annual performance reviews for Team Leads • Partner with IT to identify, test, and implement system enhancements and technical solutions • Respond to client and Team Lead inquiries related to processes and workflows Requirements • Associate’s Degree in Business Administration or a related field (or equivalent experience) • Minimum of 2–5 years of experience in a healthcare-related or contact center environment • Prior leadership or supervisory experience preferred • Strong written, verbal, and interpersonal communication skills • Ability to collaborate effectively with cross-functional teams • Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment • Highly organized with strong attention to detail and follow-through • Demonstrated ability to coach, motivate, and develop leaders • Ability to remain flexible, adaptable, and calm under pressure Benefits • Remote work options • Professional development initiatives • Overtime opportunities with little notice • Consistent and punctual attendance Apply To this Job