Medical Answering Service Call Center Manager
Job Description:
• Provide day-to-day leadership and operational oversight for Team Leads
• Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly
• Monitor performance metrics and conduct regular KPI reviews for Team Leads
• Train, coach, motivate, and develop Team Leads to drive performance and accountability
• Conduct 90-day and annual performance reviews for Team Leads
• Partner with IT to identify, test, and implement system enhancements and technical solutions
• Respond to client and Team Lead inquiries related to processes and workflows
Requirements:
• Associate’s Degree in Business Administration or a related field (or equivalent experience)
• Minimum of 2–5 years of experience in a healthcare-related or contact center environment
• Prior leadership or supervisory experience preferred
• Strong written, verbal, and interpersonal communication skills
• Ability to collaborate effectively with cross-functional teams
• Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment
• Highly organized with strong attention to detail and follow-through
• Demonstrated ability to coach, motivate, and develop leaders
• Ability to remain flexible, adaptable, and calm under pressure
Benefits:
• Remote work options
• Professional development initiatives
• Overtime opportunities with little notice
• Consistent and punctual attendance
• Provide day-to-day leadership and operational oversight for Team Leads
• Coordinate and oversee daily workflows to ensure work is completed accurately and compliantly
• Monitor performance metrics and conduct regular KPI reviews for Team Leads
• Train, coach, motivate, and develop Team Leads to drive performance and accountability
• Conduct 90-day and annual performance reviews for Team Leads
• Partner with IT to identify, test, and implement system enhancements and technical solutions
• Respond to client and Team Lead inquiries related to processes and workflows
Requirements:
• Associate’s Degree in Business Administration or a related field (or equivalent experience)
• Minimum of 2–5 years of experience in a healthcare-related or contact center environment
• Prior leadership or supervisory experience preferred
• Strong written, verbal, and interpersonal communication skills
• Ability to collaborate effectively with cross-functional teams
• Proven time management skills with the ability to prioritize multiple tasks in a dynamic environment
• Highly organized with strong attention to detail and follow-through
• Demonstrated ability to coach, motivate, and develop leaders
• Ability to remain flexible, adaptable, and calm under pressure
Benefits:
• Remote work options
• Professional development initiatives
• Overtime opportunities with little notice
• Consistent and punctual attendance