Marketplace Operations Manager - Events & Hospitality
About WorkWhile WorkWhile is on a mission to help workers earn a better living and live better lives. More than 80 million Americans work hourly jobs — often with unpredictable schedules, near-minimum wages, and few benefits — leading to real financial instability. We're fixing that. WorkWhile is evolving from a high-growth labor marketplace into a comprehensive workforce platform, expanding our product suite to include Newday (our SaaS workforce management system) and WorkWhile Wallet (our fintech solution for worker earnings and credit). The result is a multi-business-model company with a genuinely complex, interesting financial landscape. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, we're disrupting the $650 billion staffing and recruiting market. The Opportunity WorkWhile is looking for an experienced operator with a strong analytical skill set to lead our Events & Hospitality marketplace supply function. You will be responsible for setting and executing the strategy to enable us to win in this industry. You will own a P&L and work cross-functionally to deliver strong marketplace performance and economics. What You'll Do: • Own the P&L for our Events & Hospitality industry vertical, allocating spend across levers to achieve company goals • Manage day-to-day marketplace operations, making sure we are matching supply and demand in all of our markets - and striving to make this more efficient through process improvements and better tooling • Craft & execute on quarterly and yearly roadmaps to improve Hospitality performance in the long run, developing playbooks & product backlog • Collaborate with the data science team to forecast and manage WorkWhile’s future labor needs, understand supply and demand, and help optimize models • Manage the worker acquisition and re-engagement funnels to increase worker supply in new and existing markets • Develop the metrics and dashboards to help balance the marketplace and measure success. • Support account management and sales as a strategic labor strategy partner, including writing decks, performing data analysis, and participating on customer calls What We're Looking For: • 3-4+ years experience in a strategic consulting, finance, or early stage startup role • Ability to drive projects to completion who is excited to own both strategy & execution • A strong “Bias for action” - you don’t let perfect get in the way of good • Experience managing cross-functional projects & outcomes • Proficiency in SQL and data analysis is a must • Commitment to improving the lives of low-wage workers • Willingness to work a shift once a quarter to keep learning Compensation & Benefits • Competitive base salary + equity in a high-growth, venture-backed company • Hybrid work culture with office hubs in SF, NY, Seattle & Toronto. • In-person company off-sites • Medical, dental & vision coverage • Unlimited PTO • 401(k) with employer match • WFH stipend to support your home office setup WorkWhile has a diverse, mission-driven, and supportive culture—we look for people who want to take ownership, are energized by ambiguity, and strive to make a lasting impact. If this resonates with you, we’d love to chat!