Marketplace Analyst
1-800-FLOWERS.COM, Inc. is seeking a Marketplace Analyst to optimize the performance and profitability of their marketplace channels. The role involves delivering data-driven insights, monitoring marketplace health, and collaborating with various teams to drive revenue growth across key platforms. Responsibilities Monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart), tracking KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery Analyze trends to identify growth opportunities and operational risks across brands and platforms Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar) Conduct SKU-level, brand-level, and channel-level performance deep dives to support merchandising and marketing decisions Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement) Provide category insights to inform marketplace strategy and identify industry trends affecting floral, gourmet gifting, and perishable product categories Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores Alert cross-functional teams to emerging risks or SLA compliance issues Support root-cause analysis for performance disruptions (e.g., fulfillment failures, listing suppressions, algorithm changes) Support dynamic pricing analysis to maintain competitiveness while protecting margin across perishable and non-perishable inventory Evaluate fee structures, ad spend efficiency, and promotions to ensure healthy contribution profit Assist with modeling financial impact for assortment or pricing changes Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing to deliver insights that drive channel strategy Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams Skills Highly analytical and detail-oriented Comfortable working with large datasets, dashboards, and cross-functional teams Experience in a fast-paced retail environment Ability to monitor daily performance across marketplaces (e.g., Amazon, DoorDash, Walmart) Track KPIs such as sales, conversion, traffic, pricing, profitability, and on-time delivery Analyze trends to identify growth opportunities and operational risks across brands and platforms Build and maintain performance dashboards (Tableau, Power BI, Looker, or similar) Conduct SKU-level, brand-level, and channel-level performance deep dives Conduct competitive benchmarking across platforms (pricing, ratings, reviews, assortment, delivery fees, placement) Provide category insights to inform marketplace strategy Track marketplace operational metrics such as cancellation rates, on-time delivery, defect rates, and customer satisfaction scores Alert cross-functional teams to emerging risks or SLA compliance issues Support root-cause analysis for performance disruptions Support dynamic pricing analysis to maintain competitiveness while protecting margin Evaluate fee structures, ad spend efficiency, and promotions Assist with modeling financial impact for assortment or pricing changes Partner with Marketplace Managers, Merchandising, Finance, Supply Chain, Customer Experience, and Digital Marketing Prepare performance updates and insights for weekly business reviews, leadership meetings, and brand teams Benefits Medical, dental, vision, life and disability insurance for the associate and family (if applicable) Flexible Spending Account Health Savings Account 401k retirement program Mental health resources/ Employee Assistance Program 80 hours of paid vacation time (accrued on an hourly basis) 9 paid holidays 30% employee discount across our family of brands Potential eligibility for annual merit-based wage increase, if applicable Company Overview 1-800-FLOWERS.COM, Inc. It was founded in 1976, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship 1-800-FLOWERS.COM, INC. has a track record of offering H1B sponsorships, with 8 in 2025, 9 in 2024, 7 in 2023, 10 in 2022, 16 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.