Marketplace Analyst
1-800-FLOWERS.COM, Inc. is looking for a detail-oriented and highly analytical Marketplace Analyst to help drive performance, visibility, and profitability across their third-party marketplace channels. The role involves analyzing data, monitoring marketplace health, and uncovering opportunities to grow revenue across key platforms such as Amazon, Walmart, Instacart, and DoorDash. Responsibilities Monitor daily marketplace performance metrics, including sales, conversion, traffic, pricing, profitability, and on-time delivery Build and maintain dashboards and reports (Tableau, Power BI, Looker, or similar) Analyze product, brand, and channel-level trends to identify growth opportunities and operational risks Conduct competitive benchmarking across pricing, ratings, reviews, assortment, delivery fees, and placement Track operational metrics such as cancellation rates, defect rates, customer satisfaction, and SLA compliance Support root-cause analysis for performance issues (listing suppressions, fulfillment disruptions, algorithm changes) Assist with dynamic pricing analysis and profitability modeling for perishable and non-perishable categories Collaborate with Marketplace Managers, Merchandising, Supply Chain, Customer Experience, Finance, and Digital Marketing teams Prepare insights and updates for weekly business reviews and leadership discussions Skills Bachelor's degree in Business, Analytics, Economics, Marketing, or a related field 1–3+ years of experience in marketplace, eCommerce, digital merchandising, or retail analytics Strong analytical skills with proficiency in Excel/Sheets and data visualization tools (Tableau, Power BI, Looker) Ability to work with large datasets; SQL or API experience is a plus Familiarity with platforms such as Amazon Seller Central, DoorDash Merchant Portal, Instacart, or Walmart Marketplace preferred Strong attention to detail, organizational skills, and ability to thrive in a fast-paced retail environment Ability to translate complex data into clear insights for technical and non-technical audiences Collaborative mindset with experience working cross-functionally Experience in floral, food, gifting, or perishable product categories Understanding of marketplace algorithms, search optimization, and fulfillment performance metrics Exposure to A/B testing, promotional analysis, or profitability modeling Benefits Medical, dental, vision, life and disability insurance for the associate and family (if applicable) Flexible Spending Account Health Savings Account 401k retirement program Mental health resources/ Employee Assistance Program 80 hours of paid vacation time (accrued on an hourly basis) 9 paid holidays 30% employee discount across our family of brands Potential eligibility for annual merit-based wage increase, if applicable Company Overview 1-800-FLOWERS.COM, Inc. It was founded in 1976, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is Company H1B Sponsorship 1-800-FLOWERS.COM, INC. has a track record of offering H1B sponsorships, with 8 in 2025, 9 in 2024, 7 in 2023, 10 in 2022, 16 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.