Marketing Services Representative
Publicis Groupe ANZ is a division of Publicis Groupe focused on enhancing digital experiences for clients. The Marketing Services Representative will provide excellent customer service to automotive dealer clients, ensuring customer retention and satisfaction while selling the Epsilon product line.ResponsibilitiesConsistently meet or exceed sales goals by selling Epsilon products to clients in an assigned marketMaintain and grow relationships with local OEM field representatives within the given territoryActively participate in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clientsSolve existing issues and determine solutions to prevent further concernsMaintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Executive DirectorAssist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvementPerform other related duties as needed to support corporate objectives. Act in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actionsResponds to regional and corporate requests for information and follow up to support communicationSkills1 – 2 Years of Customer Service experienceSalesforce expertiseManage territory activity to optimize support of assigned key customersExemplary phone etiquetteRelationship building, problem-solving and communication skillsExperience with selling and servicing automotive marketing platforms and/or CRMGood knowledge of marketing technologiesGood organizational skills and time managementAble to adapt to rapidly changing expectationsBenefitsPaid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements'Work Your World' Program encouraging employees to work from anywhere Publicis Groupe has an office for up to 6 weeks a year (based upon eligibility)Business Resource Groups that support multiple affinities and alliancesMedical and voluntary benefits to our freelancers and temporary employeesVoluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurancePublicis 401(k) Plan after you complete 1,000 work hours in a consecutive 12-month periodCompany Overview Australian Business Awards - Employer of Choice 2024, 2023, 2022 & 2021 HR Awards Excellence Awardee - Employer of Choice 2022 AFR BOSS Best Places to Work 2023, 2022 HRD Employer of Choice 2021 Welcome to Publicis Groupe ANZ. It was founded in undefined, and is headquartered in Sydney, NSW, AU, with a workforce of 501-1000 employees. Its website is http://www.publicisgroupeanz.com.