Marketing Services Representative

Publicis Digital Experience is a division of Publicis Groupe focused on providing innovative digital solutions to enhance brand experiences. The Marketing Services Representative will be responsible for representing Epsilon Auto by delivering excellent customer service, managing client relationships, and achieving sales goals within their assigned territory.ResponsibilitiesConsistently meet or exceed sales goals by selling Epsilon Products to Clients in assigned market areaProvides proactive consultative services to assigned customer base to ensure loyalty and retentionReview product results and recommend needed enhancements to maximize programsIdentifies need for additional products and services and communicates as appropriateRecommends and develops direct mail promotions that address dealership concerns on a timely basisManage territory activity to optimize support of assigned key customersWorks with dealer Marketing Consultant in given territory to address dealership and company objectives with respect to sales goals and customer satisfactionMaintain and grows relationships with local OEM field representatives within the given territoryActively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clientsSolve existing issues and determine solutions to prevent further concernsMaintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactionsOther reporting as required by assigned Executive DirectorAssist with the rollout of new sales programs/products by reviewing all material for accuracy and providing feedback for improvementPerform other related duties as needed to support corporate objectivesAct in the best interest of the company by applying stated corporate values and priorities to all communications, decisions, and actionsResponds to regional and corporate requests for information and follow up to support communicationSkills1 – 2 Years of Customer Service experienceAble to multi-taskApplying understanding of the marketing landscapePartners with all departments across the organizationAble to work mostly independentlyGood knowledge of marketing technologiesBegins to solve problemsAble to adapt to rapidly changing expectationsGood organizational skills and time managementStrong communication skillsAble to productively and effectively manage larger numbers of dealers – ranging from small to medium/larger dealersMust know how to use Microsoft products (Outlook, Word, Excel)Experience with SalesForce is a plus but not necessaryBenefitsPaid Family Care for parents and caregivers for 12 weeks or moreMonetary assistance and support for Adoption, Surrogacy and FertilityMonetary assistance and support for pet adoptionEmployee Assistance Programs and Health/Wellness/Comfort reimbursements to help you invest in your future and work/life balanceTuition AssistancePaid time off that includes Flexible Time off Vacation, Annual Sick Days, Volunteer Days, Holiday and Identity days, and moreMatching Gifts programsFlexible working arrangements'Work Your World' Program encouraging employees to work from anywhereMedical and voluntary benefits to our freelancers and temporary employeesVoluntary benefit options include supplemental medical insurance, transportation, and parking benefits, legal benefits, pet insurance, and auto and home insurancePublicis 401(k) PlanCompany OverviewA division of Publicis Groupe, Publicis Digital Experience is a network of top-tier agencies designed to develop capabilities and solutions to enable growth and provide scaled access to the digital capabilities of Publicis Groupe in service of our clients. It was founded in undefined, and is headquartered in New York, NY, US, with a workforce of 5001-10000 employees. Its website is .



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