Managing Director- Verity Solutions- Evernorth
Role Summary:
The Managing Director, Verity Solutions, is a senior leader responsible for driving the overall operational strategy, execution, and performance of the Verity Solutions business. This role provides end-to-end leadership across Verity’s portfolio – including Fusebox, Dromos, and the expanding inclusion of PipelineRx- to deliver scalable, technology-enabled solutions that serve health systems and pharmacy partners.
In close partnership with the President and senior leadership team, this leader will co-develop and shape the multi-year strategy for Verity Solutions, ensuring alignment with enterprise priorities and long-term growth objectives.
This leader will define and execute a multi-disciplinary operations strategy, ensuring alignment with enterprise priorities while optimizing performance, efficiency, and client outcomes. Translates strategic objectives into actionable, medium- to long-term plans and builds the operating model, processes, and capabilities required to support growth and innovation.
Key Responsibilities:
Operational Strategy & Execution
Define and execute the multi-year operational strategy for Verity Solutions, aligned to enterprise goals and the broader Health System Services strategy.
Translate executive priorities into scalable operating plans, ensuring strong alignment across product, operations, regulatory, and client-facing teams.
Establish clear performance metrics, governance, and operating rhythms to drive accountability and results.
Business & Operational Leadership
Lead the day-to-day operations of Verity Solutions, ensuring effective delivery across all offerings, including 340B services, technology-enabled solutions, and emerging product lines.
Oversee and optimize operational performance, including quality, efficiency, and service delivery outcomes across the organization.
Ensure the organization is structured and resourced to meet current demands while enabling future growth and expansion.
Process Optimization & Operational Excellence
Develop and implement new operational procedures, systems, and workflows to enhance efficiency, scalability, and consistency.
Continuously assess and improve existing processes, leveraging data, analytics, and best practices to drive operational excellence.
Partner with Business Analytics and cross-functional teams to strengthen insights, reporting, and decision-making capabilities.
Portfolio Integration & Capability Alignment
Drive integration and alignment across Verity Solutions’ portfolio, including Fusebox, Dromos, and PipelineRx, to enable a cohesive and differentiated market offering.
Ensure consistency in operating standards, processes, and client experience across all product lines and services.
Identify and execute opportunities to leverage synergies across capabilities, enhancing value delivery to clients and partners.
Cross-Functional Collaboration
Partner closely with Growth, Client Success, Pharmacy Services, and Strategic Planning teams to ensure alignment between operational execution, client needs, and go-to-market strategy.
Serve as a key member of the senior leadership team, influencing broader strategy and decision-making.
Leadership & Talent Development
Lead and develop a high-performing leadership team across operations, product, and regulatory functions.
Build organizational capabilities that support innovation, scalability, and sustained performance.
Foster a culture of accountability, continuous improvement, and client-centricity.
Qualifications & Experience:
Bachelor's Degree
12+ years of experience in operations, healthcare services, or technology-enabled healthcare solutions.
Proven track record of leading large-scale operations and driving transformation in complex, matrixed organizations.
Strong experience in operational strategy, process improvement, and organizational design.
Demonstrated ability to scale operations while maintaining quality and client outcomes.
Experience working with health systems, specialty pharmacy, or 340B environments preferred.
Leadership Competencies:
Strategic and operational leadership with an enterprise mindset.
Strong execution focus and ability to translate strategy into results.
Data-driven decision-making and continuous improvement orientation.
Executive presence and ability to influence senior stakeholders.
Ability to lead through complexity and change.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 203,600 - 339,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
The Managing Director, Verity Solutions, is a senior leader responsible for driving the overall operational strategy, execution, and performance of the Verity Solutions business. This role provides end-to-end leadership across Verity’s portfolio – including Fusebox, Dromos, and the expanding inclusion of PipelineRx- to deliver scalable, technology-enabled solutions that serve health systems and pharmacy partners.
In close partnership with the President and senior leadership team, this leader will co-develop and shape the multi-year strategy for Verity Solutions, ensuring alignment with enterprise priorities and long-term growth objectives.
This leader will define and execute a multi-disciplinary operations strategy, ensuring alignment with enterprise priorities while optimizing performance, efficiency, and client outcomes. Translates strategic objectives into actionable, medium- to long-term plans and builds the operating model, processes, and capabilities required to support growth and innovation.
Key Responsibilities:
Operational Strategy & Execution
Define and execute the multi-year operational strategy for Verity Solutions, aligned to enterprise goals and the broader Health System Services strategy.
Translate executive priorities into scalable operating plans, ensuring strong alignment across product, operations, regulatory, and client-facing teams.
Establish clear performance metrics, governance, and operating rhythms to drive accountability and results.
Business & Operational Leadership
Lead the day-to-day operations of Verity Solutions, ensuring effective delivery across all offerings, including 340B services, technology-enabled solutions, and emerging product lines.
Oversee and optimize operational performance, including quality, efficiency, and service delivery outcomes across the organization.
Ensure the organization is structured and resourced to meet current demands while enabling future growth and expansion.
Process Optimization & Operational Excellence
Develop and implement new operational procedures, systems, and workflows to enhance efficiency, scalability, and consistency.
Continuously assess and improve existing processes, leveraging data, analytics, and best practices to drive operational excellence.
Partner with Business Analytics and cross-functional teams to strengthen insights, reporting, and decision-making capabilities.
Portfolio Integration & Capability Alignment
Drive integration and alignment across Verity Solutions’ portfolio, including Fusebox, Dromos, and PipelineRx, to enable a cohesive and differentiated market offering.
Ensure consistency in operating standards, processes, and client experience across all product lines and services.
Identify and execute opportunities to leverage synergies across capabilities, enhancing value delivery to clients and partners.
Cross-Functional Collaboration
Partner closely with Growth, Client Success, Pharmacy Services, and Strategic Planning teams to ensure alignment between operational execution, client needs, and go-to-market strategy.
Serve as a key member of the senior leadership team, influencing broader strategy and decision-making.
Leadership & Talent Development
Lead and develop a high-performing leadership team across operations, product, and regulatory functions.
Build organizational capabilities that support innovation, scalability, and sustained performance.
Foster a culture of accountability, continuous improvement, and client-centricity.
Qualifications & Experience:
Bachelor's Degree
12+ years of experience in operations, healthcare services, or technology-enabled healthcare solutions.
Proven track record of leading large-scale operations and driving transformation in complex, matrixed organizations.
Strong experience in operational strategy, process improvement, and organizational design.
Demonstrated ability to scale operations while maintaining quality and client outcomes.
Experience working with health systems, specialty pharmacy, or 340B environments preferred.
Leadership Competencies:
Strategic and operational leadership with an enterprise mindset.
Strong execution focus and ability to translate strategy into results.
Data-driven decision-making and continuous improvement orientation.
Executive presence and ability to influence senior stakeholders.
Ability to lead through complexity and change.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 203,600 - 339,300 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email [email protected] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.