Managing Director, Operations (Remote)

Description & Requirements Maximus is hiring an Managing Director, Operations to join our team!. We're seeking a senior leader to shape service delivery and execution across complex, mission-critical programs. As Managing Director, Operations, you'll design and implement operational strategies, lead execution to drive efficiency and profitability, evaluate program performance through data and compliance reporting, and build policies and procedures that optimize outcomes and meet regulatory standards. You'll also support business development through strategic visioning and proposal efforts, partnering with cross-functional leaders to turn strategy into measurable results. Ready to make an impact? If you have strategic leadership skills, strong financial management expertise, and deep knowledge of government programs, we want to hear from you! Apply today and help us shape the future of service delivery. Why Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Bonuses based on performance included! - ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - ️Unlimited Time Off Package - Enjoy UTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. • Professional Development Opportunities-Participate in training programs, workshops, and conferences. • Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees. Essential Duties and Responsibilities: • Oversee and manage the operations of a business unit(s) with overall responsibility for the accounts • Manage the client relationships ensuring customer satisfaction. • Has profit and loss responsibility and overall control of planning, staffing, budgeting, managing expense priorities, and recommending and implementing changes to methods for the business unit. • Provide budget analysis, labor planning, problem resolution and coordination of activities between clients and company personnel. • This management position requires strong technical, communication and management skills and extensive experience in managing the operations of a business. • Establish strategic plans and objectives for business unit(s). • Oversee RFP and proposal development process for functional business units and new business development opportunities within the Northeastern Region. • Review objectives to determine success of operations. • Oversee activities of multiple sections/departments through subordinates. • Manage external and internal customer relationships to include high ranking state and local government officials. • Oversee and review current and new project initiatives. • Continually work with clients and project staff to develop new and creative ideas for delivering current program services for efficiently, as well as for expanding current services into new operational areas. • Promote new ideas and provides direction to senior managers in various departments. • Provide Program Management Operations support to the Health Central team, integrating strategy, delivery, and performance efforts. • Determine resource requirements and rationalize needs across teams to ensure milestones and deliverables are met efficiently. • Develop standardized deliverable formats, including annual and semi-annual plans, periodic reporting, and meeting cadences for the three strategy teams. • Assist in developing product and solution roadmaps, including coordination of research, business case analyses, and investment/ROI justifications. • Identify operational gaps and support teams in securing appropriate resources. • Partner with strategy team leaders to ensure performance metrics and objectives are achieved. Minimum Requirements • Bachelor's degree required, MBA preferred. • Outsourcing experience preferred. • Experience in simultaneously managing a large portfolio of multiple complex projects. • Typically utilizes management skills more than technical skills. • Excellent organizational, interpersonal, verbal, and written communication skills. • Ability to develop and implement high level departmental strategies, assesses intangible variables to identify and evaluate fundamental issues. • Ability to influence executive management decisions. • Knowledge of organizational and or client objectives. • Ability to negotiate with internal and external customers to gain desired outcome. • Ability to successfully manage many complex tasks simultaneously. • Strong understanding of state, county and local government programs currently served by MAXIMUS. • Business, government, and/or management experience preferred. • Proficient in Microsoft Office Applications including Microsoft Project. • 10+ years of experience in government contracting, providing program management or operations support across large, complex teams. • Strong knowledge of the U.S. Health and Human Services market. • Demonstrated ability to bring structure to ambiguous or evolving environments. • Excellent organizational, interpersonal, written, and verbal communication skills. • Proven ability to manage timelines, budgets, and cross-functional collaboration. Home Office Requirements: • Maximus provides company-issued computer equipment and cell phone. • Reliable high-speed internet service: • Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity • Minimum 5 Mpbs upload speeds • Private and secure workspace. #ClinicalServices #LI-Remote EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at [email protected] . Apply tot his job