Manager Workforce - Remote
Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.
Job Posting Title
Manager Workforce - Remote
Job Description
The Manager Workforce manages the Workforce Team and partners with Operations leaders and financial planning to work toward realizing performance goals. This position identifies and analyzes opportunities for efficiencies utilizing standard process control tools and drives service and expense improvements by providing operations analysis, reporting and process improvement for Operations. The position may analyze, test, and document business requirements and system capabilities.
Responsibilities
• Define key performance metrics to provide managers a solid understanding of operations performance; devise data collection methods for the metrics and design reports and identify, develop and implement potential solutions to resolve problems and remove barriers that inhibit the department's ability to improve operations
• Manage departmental staff, ensuring quality results and policy compliance
• Oversee the development of schedules and scheduling approaches to improve service levels, reduce cost and achieve performance goals
• Oversee delivery of contact center and operations performance reports as well as ad hoc reporting, including preparation of employee incentives
• Oversee long and short-range workforce forecasting for call center operations and participate in budget and hiring planning
• Other duties as assigned
Minimum Qualifications
• Bachelor's degree in Business, Finance, Operations, Workforce Planning or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required
• 6 years of work experience with financial or operational analysis
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
• Demonstrated leadership in leading cross functional teams or project management
• Ability to effectively negotiate and persuade others to achieve desired results
• Solid problem solving, analytical and communication skills
• Advanced Microsoft Excel and presentation skills
• Expertise in using workforce scheduling software
Preferred Qualifications
• Experience in workforce management scheduling and RTA
• Experience with NICE and IEX
• Experience presenting to senior leadership
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
Potential pay for this position ranges from $74,000.00 - $118,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.
Apply Now
Apply Now
Job Posting Title
Manager Workforce - Remote
Job Description
The Manager Workforce manages the Workforce Team and partners with Operations leaders and financial planning to work toward realizing performance goals. This position identifies and analyzes opportunities for efficiencies utilizing standard process control tools and drives service and expense improvements by providing operations analysis, reporting and process improvement for Operations. The position may analyze, test, and document business requirements and system capabilities.
Responsibilities
• Define key performance metrics to provide managers a solid understanding of operations performance; devise data collection methods for the metrics and design reports and identify, develop and implement potential solutions to resolve problems and remove barriers that inhibit the department's ability to improve operations
• Manage departmental staff, ensuring quality results and policy compliance
• Oversee the development of schedules and scheduling approaches to improve service levels, reduce cost and achieve performance goals
• Oversee delivery of contact center and operations performance reports as well as ad hoc reporting, including preparation of employee incentives
• Oversee long and short-range workforce forecasting for call center operations and participate in budget and hiring planning
• Other duties as assigned
Minimum Qualifications
• Bachelor's degree in Business, Finance, Operations, Workforce Planning or related field, or equivalent combination of education and/or related work experience; HS diploma or GED is required
• 6 years of work experience with financial or operational analysis
• 1 year of leadership/people management experience
• Must be eligible to work in the United States without need for work visa or residency sponsorship
Additional Qualifications
• Demonstrated leadership in leading cross functional teams or project management
• Ability to effectively negotiate and persuade others to achieve desired results
• Solid problem solving, analytical and communication skills
• Advanced Microsoft Excel and presentation skills
• Expertise in using workforce scheduling software
Preferred Qualifications
• Experience in workforce management scheduling and RTA
• Experience with NICE and IEX
• Experience presenting to senior leadership
Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their job, and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures
Every employee must be able to perform the essential functions of the job and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions, absent undue hardship. In addition, Prime retains the right to change or assign other duties to this job.
Potential pay for this position ranges from $74,000.00 - $118,000.00 based on experience and skills.
To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page and click on the "Benefits at a glance" button for more detail.
Prime Therapeutics LLC is proud to be an equal opportunity and affirmative action employer. We encourage diverse candidates to apply, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sex (pregnancy, sexual orientation, and gender identity), national origin, disability, age, veteran status, or any other legally protected class under federal, state, or local law.
We welcome people of different backgrounds, experiences, abilities, and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.
Prime Therapeutics LLC is a Tobacco-Free Workplace employer.
Positions will be posted for a minimum of five consecutive workdays.
Apply Now
Apply Now