Manager Technical Support, Monitoring & Ventilation
The Manager of Technical Support, Monitoring and Ventilation understands department and customer technical needs and develops both short- & long-term technical service strategies to meet those requirements. This individual manages and improves the technical service function, activities and processes. The ideal candidate brings experience in medical technical service and demonstrates strong leadership to drive team performance and deliver exceptional customer satisfaction.
• *Essential Functions And Main Duties
• Provides leadership, support and direction to direct reports in accordance with the service business units strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff.
• Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed.
• Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service.
• Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
• Identify and resolve knowledge gaps between customer needs and employee capabilities.
• Plans, organizes and controls resources to meet productivity requirements.
• Collaborate with sales support, customer support, warehousing and quality assurance to ensure prompt shipment of products.
• Drives continuous improvement of work processes to maximize support quality and efficiency.
• Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges.
• Promote and embody as collaborative attitude within the immediate team, with internal colleagues, and customers.
• Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures.
• Maintains health and safety standards for the workplace and individuals.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.
• *Qualifications
• *Education / Certification / Experience Required
• Bachelor's degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree.
• 5+ years of related experience in medical technical service.
• 2+ years of people management or relevant leadership experience, including driving results through others, leading teams or projects, and providing training.
• Experience or certification in Lean/Six Sigma is desirable.
• Experience with or certification in biomedical equipment such as CBET is desirable.
• Experience or certification in Windows desktop support and IT networking support is desirable.
• Level and compensation depend on location, experience, education and skills.
• *Competencies Required
• Familiarity with FDA Medical Device Reporting regulations preferred.
• Strong people skills for coaching, motivating, and providing feedback
• The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Presentation skills
• Ability to understand implications of work and make recommendations for solutions.
• Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.
• *Compensation**
The anticipated range for this position is $80,000 to $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
• *Perks And Benefits**
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
• *Working Conditions
• *Schedule:
The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
• *Physical:**
Generally may require some reaching, bending, stooping, squatting, cr
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• *Essential Functions And Main Duties
• Provides leadership, support and direction to direct reports in accordance with the service business units strategic imperatives. Including but not limited to writing performance evaluations of direct reports and hiring and developing staff.
• Supervises staff to ensure company safety procedures, policies and administrative procedures are implemented and followed.
• Identify and advocate for the needs of employees to drive employee engagement and enable exceptional delivery of customer service.
• Select, manage, develop, and hold accountable team members to meet department deliverables and responsibilities. Complete company people management requirements. Exhibit manager competencies.
• Identify and resolve knowledge gaps between customer needs and employee capabilities.
• Plans, organizes and controls resources to meet productivity requirements.
• Collaborate with sales support, customer support, warehousing and quality assurance to ensure prompt shipment of products.
• Drives continuous improvement of work processes to maximize support quality and efficiency.
• Communicate directly with customers to de-escalate challenging situations and take ownership of service challenges.
• Promote and embody as collaborative attitude within the immediate team, with internal colleagues, and customers.
• Responsible for maintaining legible and accurate records including quality and assembly and other procedures to comply with regulatory requirements; Quality Systems Regulations and Standard Operating Procedures.
• Maintains health and safety standards for the workplace and individuals.
• Adheres to all company policies, procedures, and business ethics codes.
• Duties may be modified or assigned at any time based on business need.
• *Qualifications
• *Education / Certification / Experience Required
• Bachelor's degree in biomedical, clinical, electrical engineering, computer science, biological sciences, or related discipline; relevant education and experience accepted in lieu of degree.
• 5+ years of related experience in medical technical service.
• 2+ years of people management or relevant leadership experience, including driving results through others, leading teams or projects, and providing training.
• Experience or certification in Lean/Six Sigma is desirable.
• Experience with or certification in biomedical equipment such as CBET is desirable.
• Experience or certification in Windows desktop support and IT networking support is desirable.
• Level and compensation depend on location, experience, education and skills.
• *Competencies Required
• Familiarity with FDA Medical Device Reporting regulations preferred.
• Strong people skills for coaching, motivating, and providing feedback
• The ability to work effectively under pressure in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Presentation skills
• Ability to understand implications of work and make recommendations for solutions.
• Ability to define project scope, statement of work, work breakdown schedule, sub-tasks, and required resources on new Technical Support department projects.
• Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English.
• Able to work effectively both independently and in a collaborative team environment.
• *Compensation**
The anticipated range for this position is $80,000 to $120,000. Actual placement within the range is dependent on multiple factors, including but not limited to skills, education, experience and location.
• *Perks And Benefits**
Visit our Career page to learn more about Perks & Benefits and working at Nihon Kohden America
• *Working Conditions
• *Schedule:
The regular hours for this full-time position are 8:00 a.m. to 5:00 p.m., Monday–Friday, unless otherwise stated by the department manager. Holiday, weekend, and evening work hours may be required. Regular hours may vary due to the needs of the organization or department and are subject to change at any time at the Company's discretion.
• *Physical:**
Generally may require some reaching, bending, stooping, squatting, cr
Apply tot his job
Apply To this Job