Manager - Remote Patient Services
About Optima Medical: Optima Medical is an Arizona-based medical group consisting of 30 locations and over 130+ medical providers, who care for more than 200,000 patients statewide. Our mission is to improve the quality of life throughout Arizona by helping communities "Live Better, Live Longer" through personalized healthcare, with a focus on preventing the nation’s top leading causes of death. We go beyond primary care with a full spectrum of services including cardiovascular health services, behavioral health, allergy testing and immunotherapy, in-house lab testing, imaging, chronic disease management, and other specialty health services. We aspire to aid the growth of our company by welcoming the most qualified and deserving candidates aboard. The ideal candidate will have experience in a fast-paced, patient-focused environment and a passion for delivering excellent service. Position Overview: The RPM Manager oversees daily operations of the Remote Patient Monitoring program, ensuring high-quality patient care, strong patient engagement, and compliance with clinical and billing standards. Key Responsibilities: Oversee patient enrollments and disenrollments, ensuring accuracy, compliance, and proper patient education Manage patient engagement initiatives, including text campaigns, call lists, and outreach workflows Conduct daily audits of coordinator performance (documentation, vitals review, time tracking, and billing metrics) Monitor urgent and out-of-range vitals and ensure appropriate escalation protocols are followed Lead biweekly performance check-ins and track coordinator KPIs Collaborate with leadership on staffing, performance, and program improvements Manage RPM devices, vendor communication (e.g., Tenovi), and support tickets Oversee device inventory, returns, and redistribution Supervise staff, including timecards, PTO, performance reviews, and coaching Coordinate with IT, facilities, and clinic teams to resolve operational issues Ensure all daily tasks and reporting are completed Qualifications: Required: Medical Assistant (MA) certification or diploma from an accredited program (CMA, RMA, or equivalent) Experience in Remote Patient Monitoring (RPM), healthcare operations, or a primary care setting Strong understanding of compliance, clinical documentation, and vital sign monitoring/review Proven leadership experience managing staff in a healthcare environment Excellent communication, organizational, and problem-solving skills Why join our team? Substantial growth opportunities Leadership and mentoring Resources to further career Fun work environment (lunches, events, holiday parties) Benefits (medical/vision/dental/401k/paid holidays) Supportive and positive work environment