Manager - Program Management

Manager - Program ManagementJob DescriptionJob Title: Manager, Program ManagementBrief Description: The Manager – Program Management, manages day-to-day activity of program(s) and supervises staff. Extensive interaction with internal and external client(s). Acts as the primary contact for the assigned program(s). This position performs hiring, scheduling, training, and development of direct and indirect reports. Recognizes, recommends, and implements operational improvement Works with Senior Manager or Director to develop policies, procedures and the business work plan for assigned program(s). Position may support multiple small clients or one large client. Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency.Specific job duties:Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget.Manage day-to-day activity of the program operation and ensures proper flow of work throughout the life of the program, including supervision of staff.Working knowledge of protocol(s), contract requirements, program workflow and/or scope of work for assigned program(s).Monitor program metrics to ensure adherence to program SLAs.Aid management decisions on program development and design and/or restructure of program requirements.Travel to and attend related meetings/conferences as required.Presentation of program information to internal and external customers.Participate in interviewing prospective employees, evaluating current employees, and train employees as needed.Participate in team communication and collaboration during development and start-up, management, and close-out of assigned programs. Participates in client kick-off and planning meeting (s)Participates in internal and external team meetingsTranslate decisions and discussions into documented workflow processesFacilitate coordination of teams and team members to achieve successful program start-upAssist in developing program metricsParticipates in client and/or FDA auditsIdentifies improvement of program processesGather information on effectiveness of processes throughout the duration of programsCollect and interpret program metrics, as applicableReport and analyze process efficiencies, as applicableEnsure training materials are accurate and continually evaluate the need for group training sessions or additional training materials for the program.Maintain program team performance by ensuring compliance with company and project goals.Manage the dual role of supervising staff and supporting the maintenance of respective program applications.Maintain program team performance by planning, monitoring and appraising job results while ensuring a high level of team performance.Assist with the analysis and writing of client reports and other deliverables such as the presentation of program information to internal and external stakeholders.Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution.Other duties as assigned.Supervisory Responsibility: 1 – 20 Direct Reports, 0 – 100 Indirect ReportsDesired Skills and Qualifications:Bachelor’s degree in relevant discipline or Associate Degree and equivalent work experience5 – 8 years of relevant experience, or 3 – 5 years of experience with Master’s degree2 years of related healthcare or pharmaceutical experience1-year previous managerial experienceStrong computer skills with specific aptitude in Microsoft OfficeExcellent verbal and written communication and presentation skillsStrong analytical and problem-solving skillsAbility to work cross-functionally to proactively communicate and to resolve issues with the highest sense of urgencyHighly developed written communication and documentation skills to develop program materials, program specific procedures, and application requirementsClient interfacing skills to cultivate and manage relationshipsStrong analytical skillsAbility to analyze information and target trendsOrganize people and systems to achieve goalsWorking knowledge of customer service processes preferredBenefits:At UBC, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to thrive personally and professionally.Here are some of the exciting perks UBC offers:Remote opportunitiesCompetitive salariesGrowth opportunities for promotion401K with company match*Tuition reimbursementFlexible work environment20 days PTO, accruedPaid HolidaysEmployee assistance programsMedical, Dental, and vision coverageHSA/FSATelemedicine(Virtual doctor appointments)Wellness programAdoption assistanceShort term disabilityLong term disabilityLife insuranceDiscount programsUBC is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. We are committed to a diverse, equitable and inclusive culture that fosters respect for each other, our clients, and our patients.#LI-AB1#LI-Remote