Manager, Professional Services (US Federal Delivery)

Riverbed. Empower the Experience: Riverbed, the leader in AI observability, helps organizations optimize their user’s experiences by leveraging AI automation for the prevention, identification, and resolution of IT issues. With over 20 years of experience in data collection and AI and machine learning, Riverbed’s open and AI-powered observability platform and solutions optimize digital experiences and greatly improves IT efficiency. Riverbed also offers industry-leading Acceleration solutions that provide fast, agile, secure acceleration of any app, over any network, to users anywhere. Together with our thousands of market-leading customers globally – including 95% of the FORTUNE 100 – we are empowering next-generation digital experiences. Position: Title: Manager, Professional Services (US Federal Delivery) Location: Washington DC metro area Travel Requirements: Up to 20% Clearance Level: TS/SCI (required) As a Professional Services Delivery Manager supporting US Federal customers, you will lead delivery execution, talent development, and customer outcomes across a portfolio of mission‑critical engagements. What you will do: Lead and manage a team of customer-facing technical consultants, with direct accountability for recruiting, hiring, onboarding, coaching, performance management, and professional development Own end‑to‑end delivery execution, ensuring projects are delivered on time, within scope, and aligned to federal customer objectives and mission outcomes Provide hands-on leadership across the full services lifecycle—from onboarding and implementation through steady-state delivery and lifecycle management Partner closely with Sales and Solutions teams on services scoping, delivery planning, and pre-sales activities to set clear expectations and ensure successful transitions Support ROI development and value realization reporting throughout the engagement lifecycle Serve as a senior delivery leader in customer-facing forums, including QBRs, Monthly Status Reviews, and executive briefings Forecast and manage resource capacity, bookings, and utilization across cleared and non-cleared resources Maintain ownership of department financials, including margin performance, contractor usage, and delivery cost controls Establish and enforce delivery standards, operational processes, and performance expectations; proactively address performance risks and manage underperformance when required Act as an escalation point for complex delivery or customer issues, ensuring timely resolution and customer satisfaction Foster a high-performance, collaborative team culture aligned to business goals, customer success, and compliance requirements Make sound, timely decisions that balance customer needs, employee wellbeing, and company objectives What makes you an ideal candidate: Active TS/SCI clearance (required) 5+ years of experience in Professional Services, Consulting Delivery, or Technical Services leadership Deep IT background with strong understanding of: Application architectures and performance management and/or Network infrastructure and performance Proven experience operating in federal or cleared customer environments Strong working knowledge of consulting delivery models, pre-sales engagements, customer success practices, and project management methodologies Demonstrated leadership experience managing teams, developing talent, and driving performance in a customer-facing environment Solid understanding of organizational structures, operational governance, and staff retention strategies Excellent written and verbal communication skills, with confidence presenting to technical teams, customers, and executive stakeholders What we offer: Our employee benefits including flexible workplace policies, employee resource groups, learning and development resources, career progression pathways, and community engagement initiatives are some of the reasons why we have had great success in bringing in new talent. In addition, our global employee wellness programs are crafted to support the physical, emotional, and financial well-being of our employees. Benefits & Perks vary by Country. About Riverbed: With a 20-year history of innovation, Riverbed is agile, yet proven, and we are disrupting the market with differentiated solutions that enable our customers to deliver secure, seamless digital experiences and accelerate enterprise performance While we are a ‘customer-first’ company, we are all about our people with a shared commitment to creating a global impact. We bring our best selves to work and pursue excellence, trust, and respect for one another. We welcome and encourage transparency and open communication throughout the company. We strive to be an inclusive, fair, and enjoyable workplace for our people globally and care about their wellbeing. We are committed to our people, partners, and customers while supporting the communities where we work and live. It’s the Power of WE that binds us together. Riverbed is an equal employment opportunity/Affirmative Action (EEO/AA) employer and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, physical disability (including HIV and AIDS), mental disability, medical condition, pregnancy or child birth (including breast feeding), sexual orientation, genetics, genetic information, marital status, veteran status or any other basis protected by and in accordance with applicable federal, state and local laws. Check us out on: www.riverbed.com @LifeAtRiverbed Tags: #LI-MB4