Manager Performance Optimization

At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. The Manager Performance Optimization will manage the overall services offered by the PO team to support the associates who interact with customers on the phone, and identify opportunities to improve the customer experience to improve operational performance in the delivery of program related and other Innomar services.RequirementsCompletion of a year Bachelor’s degree program or equivalent combination of experience and education of at least 4-7 years including call quality monitoring, business coaching or similar experience3-5 years minimum of customer service experiencePatient programs and reimbursement services knowledge and experience mandatoryRequire broad training in fields such as business administration, operations, continual process improvement, and/or qualityPeople management experience an assetQuality and/or process improvement experience an assetBilingual in French and English in a corporate work environment an assetBenefitsComprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellnessSupport for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leaveVariety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much moreOriginally posted on Himalayas

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