Manager, People Tech Operations
Job Description: • Own the operational framework for People Technology, ensuring reliability, scalability, and alignment with business needs. • Oversee day-to-day operations, manage escalations, and ensure SLA-driven service levels. • Partner with the product team to design a structured intake and prioritization process for continuous improvement enhancement tickets. • Implement and refine processes, workflows, and SLAs to drive consistency and efficiency. • Analyze ticket trends to identify themes and proactively recommend automation opportunities. • Track KPIs such as ticket volume, resolution time, satisfaction scores, and system usage to drive data-driven improvements. • Lead Workday reporting optimization and establish governance frameworks. • Serve as a technical advisor for system analysts and troubleshoot issues alongside the team. • Mentor and develop a team of system analysts, fostering a culture of collaboration, accountability, and continuous improvement. Requirements: • 7+ years of experience in HRIS or HR technology, with deep expertise in Workday. • 3-5 years of experience managing inclusive, high-performing teams in HR technology. • Proven ability to coach and mentor early-career talent and lead cross-functional teams. • Strong experience building and scaling operational support models, including ticketing, audits, reporting, and program cycles. • Demonstrated success in streamlining processes, driving automation, and delivering measurable workflow improvements. • Excellent communication skills with the ability to influence and partner across teams. • Strong analytical and problem-solving skills with a data-driven mindset. Benefits: • Competitive base salary • Equity awards based on experience, performance, and location Apply tot his job