Manager, Patient Accounts Receivable and Collections job at Commonwealth Pain and Spine in KY
Manager, Patient AR & Collections Job – Remote, KY
Why You’ll Love This Job
Job title: Manager, Patient AR & Collections
Reports To: VP, Revenue Cycle Management
Location: Remote
FLSA Classification: FTE
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach.
Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
Competitive compensation
Comprehensive Health/Vision/Dental insurance options
Great PTO plan PLUS Paid Holidays
401k and matching available
Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!!
Job Summary:
The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance.
Job Duties and Responsibilities
Patient AR:
Manage patient balance follow-up and self-pay accounts
Oversee statement cycles and ensure timely patient outreach
Reduce aged AR and eliminate stagnant balances
Payment Plans:
Develop and manage structured payment plan programs
Monitor payment plan performance and default rates
Ensure compliance with financial policies and regulations
Pre-Collection:
Drive point-of-service (POS) collections
Ensure accurate patient estimates and financial transparency
Collaborate with Patient Access to align financial clearance
Post-Service Collections:
Manage statement follow-up and patient communication
Optimize early-out collections strategy
Reduce reliance on external collections agencies
Leadership Responsibilities:
Lead patient AR and collections teams with clear accountability
Enforce Athena worklist utilization
Establish daily, weekly, and monthly reporting cadence
Collaborate cross-functionally with front-end, AR, and finance teams
KPI Ownership:
Patient AR Days ≤ 30–35
Patient AR > 90 Days
Patient Collection Rate ≥ target
POS Collections increasing month-over-month
Bad Debt Rate decreasing
Worklist Completion ≥ 95%
Payment Plan Default Rate
Performance Expectations:
Maximize patient collections and revenue realization
Reduce bad debt and write-offs
Improve patient financial experience
Ensure operational discipline and scalability
Qualifications
5+ years in Revenue Cycle Management or Patient Financial Services
2+ years in leadership role
Experience with AthenaOne or similar system
Strong knowledge of patient collections, payment plans, and financial workflows
Success Profile:
Within 90 days: Improved visibility into patient AR and increased POS collections
Within 6 months: Reduction in bad debt and improved patient collection rates
Education:
High school diploma required
Type: Full Time (Salaried)
Job ID: 170275
Apply tot his job
Apply To this Job
Why You’ll Love This Job
Job title: Manager, Patient AR & Collections
Reports To: VP, Revenue Cycle Management
Location: Remote
FLSA Classification: FTE
Commonwealth Pain & Spine is a pain management network dedicated to improving the lives of our patients by treating their pain with the utmost respect and providing them with the most innovative, safe, responsible, and clinically proven pain relief possible.
Our team of best-in-class physicians, administrators, and staff empathizes with the needs of our patients. We recognize that their pain is exhausting and debilitating and limits their quality of life. Relief from chronic pain is achievable in various degrees through our intelligent and multimodal team-based approach.
Our entire team is committed to providing levels of patient satisfaction and overall clinical outcomes that far exceed the expectations of the medical community, referring physicians, and our customers.
Benefits:
Competitive compensation
Comprehensive Health/Vision/Dental insurance options
Great PTO plan PLUS Paid Holidays
401k and matching available
Commonwealth Pain and Spine is an Equal Employment Opportunity Employer!!
Job Summary:
The Manager, Patient AR & Collections is responsible for optimizing patient financial performance, driving collections, reducing bad debt, and ensuring an exceptional patient financial experience within the AthenaOne model. This role leads patient AR, payment plans, pre-collection, and post-service collections, ensuring all workflows are executed within Athena and aligned to KPI-driven performance.
Job Duties and Responsibilities
Patient AR:
Manage patient balance follow-up and self-pay accounts
Oversee statement cycles and ensure timely patient outreach
Reduce aged AR and eliminate stagnant balances
Payment Plans:
Develop and manage structured payment plan programs
Monitor payment plan performance and default rates
Ensure compliance with financial policies and regulations
Pre-Collection:
Drive point-of-service (POS) collections
Ensure accurate patient estimates and financial transparency
Collaborate with Patient Access to align financial clearance
Post-Service Collections:
Manage statement follow-up and patient communication
Optimize early-out collections strategy
Reduce reliance on external collections agencies
Leadership Responsibilities:
Lead patient AR and collections teams with clear accountability
Enforce Athena worklist utilization
Establish daily, weekly, and monthly reporting cadence
Collaborate cross-functionally with front-end, AR, and finance teams
KPI Ownership:
Patient AR Days ≤ 30–35
Patient AR > 90 Days
Patient Collection Rate ≥ target
POS Collections increasing month-over-month
Bad Debt Rate decreasing
Worklist Completion ≥ 95%
Payment Plan Default Rate
Performance Expectations:
Maximize patient collections and revenue realization
Reduce bad debt and write-offs
Improve patient financial experience
Ensure operational discipline and scalability
Qualifications
5+ years in Revenue Cycle Management or Patient Financial Services
2+ years in leadership role
Experience with AthenaOne or similar system
Strong knowledge of patient collections, payment plans, and financial workflows
Success Profile:
Within 90 days: Improved visibility into patient AR and increased POS collections
Within 6 months: Reduction in bad debt and improved patient collection rates
Education:
High school diploma required
Type: Full Time (Salaried)
Job ID: 170275
Apply tot his job
Apply To this Job