Manager of Customer Success

Company Overview:PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global community is comprised of over 7,600 companies accessing our technology in over 217 countries & territories. We work with some of the biggest brands in aviation including Delta, Northrop Gruman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.PartsBase offers a FULLY remote environment where one can work at the forefront of where the aviation business meets technology. Imagine getting to work with peers worldwide, implementing business technology projects that challenge the boundaries.Life at PartsBase:One of the top benefits of working at PartsBase is the culture. We are a TEAM-focused organization, and everyone celebrates each other's successes. Our inclusive culture welcomes all employees and values their unique contributions to our success. Our clients tell us time and time again that our people set us apart from the competition. We naturally strive to hire the very best talent. The ideal candidate is a motivated, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers.At PartsBase, we power the world’s largest aviation marketplace—and our customers are at the center of everything we do. We’re looking for a Manager of Customer Success who is equal parts leader, strategist, and revenue driver to help us scale and strengthen our global customer relationships.What You'll Do In your first 3–6 months, you’ll ramp quickly as a player-coach by managing your own book of 100–200 customer accounts while training and shadowing leadership. You’ll own the full customer lifecycle—driving retention, renewals, upsells, and cross-sells. After ramp, you’ll lead a team of 3–5 Customer Success Managers, with the opportunity to hire and scale your team as we grow.You’ll Be Responsible For:Driving customer retention and revenue growth across your portfolio and teamConducting QBRs and building long-term customer relationshipsIdentifying and closing upsell and cross-sell opportunitiesCoaching your team on account strategy, pipeline management, and executionManaging customer escalations and ensuring a best-in-class experienceMaintaining strong CRM hygiene and account accuracyPartnering cross-functionally with Sales, Marketing, and ProductWhat We're Looking For2–5 years of sales/account management leadership experienceExperience managing 100+ accounts with short sales cyclesBackground in B2B SaaS (subscription-based models preferred)Proven success driving renewals, retention, and expansion revenueA natural player-coach who leads from the frontStrong communication, coaching, and problem-solving skillsWho You AreGritty & resilient – you push through and deliver resultsAdaptable – you thrive in a fast-paced, evolving environmentCommercially minded – you see opportunity in every customer interactionGrowth-oriented leader – you develop people and build high-performing teamsWhy PartsBaseHigh-impact role with clear leadership growth pathOpportunity to build and scale a teamBe part of a global SaaS leader in aviationCollaborative, fast-moving environment where your work truly mattersReady to take the next step in your leadership career? Apply now or message me directly.

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