**Manager of Customer Service - Onsite Bohemia, NY at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as our Manager of Customer Service - Onsite Bohemia, NY. **About blithequark** blithequark is a leading global life science company dedicated to advancing scientific discoveries into real-world medicine faster. Our innovative technologies and solutions help translate scientific breakthroughs into life-changing therapeutics for patients worldwide. As a growing company, we're committed to fostering a culture of collaboration, innovation, and continuous improvement. **Your Role** As our Manager of Customer Service, you'll play a critical role in driving excellence in delivery and ensuring a high level of customer satisfaction. You'll lead and support a team of 8-10 global OPMs on daily operational tasks and projects, ensuring adherence to global business processes and strategies. Your responsibilities will include: * Leading daily order handling, purchasing, import/export, and order escalation activities * Driving excellence in delivery with rapid escalation actions and establishing strong relationships with internal and external stakeholders * Defining, communicating, and managing client standards and changes, and participating in sales reviews and proposal development * Clear management of the escalation process to ensure a high level of delivery reliability is adhered to * Reviewing and addressing inventory, safety stock, consignment, logistics, and customs issues * Providing internal training on sales systems and organizing customer workshops * Regularly reporting on order processing, inventory, and operational performance, and executing strategic initiatives to align departmental objectives with company goals **What We're Looking For** To succeed in this role, you'll need: * An academic degree in the field of business administration or a related field, or high school or trade school and 6+ years of order processing management experience * 3+ years of order processing management experience required * 2+ years of leadership and team management experience * A strong track record in global project management, with a hands-on mentality, sense of urgency, and focus on driving tasks to completion * Excellent communication skills across all hierarchical levels and functions * A high degree of adaptability and flexibility in a dynamic, fast-paced work environment * A progressive attitude towards change and a passion for continuous improvement * An analytical mindset, self-motivated, energetic, and results-oriented – able to perform under pressure * Solid proficiency in common business software applications such as Microsoft Office, SAP, and Salesforce * Strong working knowledge of SAP (S/4 Hana) * Ability to travel internationally (estimated once per quarter) * Identification with our core values: Sustainability, Openness, Enjoyment **What We Offer** As a valued member of our team, you'll enjoy a comprehensive benefits package, including: * Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings * Worklife Balance: Paid vacation, sick time, corporate holidays, and community service day; as well as flexible work schedules * Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform * Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network” * Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs * Intelligent Working Environment: Working in smart buildings with the latest technology and equipment * Retirement Savings Plan: 401k (with generous company match) * Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account * Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate * Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service **Join Our Team** If you're a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we invite you to join blithequark as our Manager of Customer Service - Onsite Bohemia, NY. Apply now and become part of our dynamic global team, where you'll have the opportunity to grow and develop your skills in a fast-paced, innovative environment. **Equal Employment Opportunity** blithequark is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability, or based on status in any other protected group of class. **Accommodation Request** If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by e-mail at [email protected]. **California Residents - CCPA Privacy Notice for Employees** For Residents of California, please review our CCPA Privacy Notice for Employees. **E-Verify Participation Info** blithequark participates in E-Verify and will provide the federal government with information from each new employee's Form I-9 to confirm work authorization. **E-Verify Workers Rights** For more information about E-Verify, please visit the U.S. Citizenship and Immigration Services website. **Apply Now** Ready to join blithequark? Apply now and take the first step towards a rewarding career with our dynamic global team. Apply for this job