Manager, Home Warranty Network Optimization

The Manager, Home Warranty Network Optimization is a lead business operations role focused on maximizing network performance via platform configuration, market level performance via high-volume, high-performing Service Providers within the In-Home Field Service Network. Reporting to the Director, Home Warranty Service Delivery, this position ensures the execution of data-driven decision making, continuous improvement initiatives, and operational alignment. The incumbent will apply Six Sigma methodologies, project management principles, and quantitative analysis to enhance partner performance, customer satisfaction, and network efficiency. This role collaborates closely with internal teams to ensure consistency across the network and support strategic execution and course correction. Job Responsibilities • Implement market level success strategies via top volume service providers to ensure alignment with performance expectations, customer satisfaction, and operational goals for both Assurant, as well as the Vendor Partner. (30%) • Analyze performance and market coverage of high-volume partners using quantitative methods to identify trends, gaps, and opportunities for improvement. (25%) • Collaborate with internal teams (Network Capacity, Network Analytics, Claims Management) to support strategic roadmap and course correction when necessary. (20%) • Lead and support continuous improvement initiatives using Six Sigma and project management methodologies. (15%) • Partner with leadership to align kaizen priorities with organizational strategy and build a culture of operational excellence. (10%) Basic Qualifications • Bachelor's degree in business, supply chain, operations, or related field. • Minimum 5 years' experience in partner/vendor management, service delivery, or operations. • Demonstrated success in applying Six Sigma and project management principles. • Strong analytical and problem-solving skills with experience in data-driven decision making. • Proven ability to collaborate across cross-functional teams. • Excellent communication and relationship-building skills. • Proficiency in Microsoft Office Suite and data analysis tools. • Ability to travel up to 20%. Preferred Skills • MBA or advanced degree preferred. • Six Sigma Certification strongly preferred. • Experience in service operations within the wireless or in-home industry. • Experience with RFP/RFQ processes and supplier evaluation. • Familiarity with kaizen and lean methodologies. #AssurantProudCR #LI-Remote ENT4595 - Mgr, Network Optimization Job Grade 11 Pay Range: $74,600.00 - $124,700.00 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.