Manager, Healthcare Strategy
Salary Range: $95,000 - $120,000 + bonus
Expected Travel: Less than 10%
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Strategic business management & coordination
Coordinate monthly business reviews and strategic off-sites, coordinating with leaders across Client PODs, analytics, operations, and technology. Proactively tracked outcomes to ensure alignment and execution.
Monitor KPIs, operational metrics, project milestones, opportunity pipeline & provide SGU head with synthesized reports, highlighting emerging revenue risks, mitigation plan & growth opportunities
Prepare data-driven briefs, presentations, and analyses to facilitate effective and efficient decision-making by the SGU Head and leadership team.
Partner with Client POD leaders, operations, analytics & account teams for annual strategic account planning.
Corporate liaison & communications
Represent the SGU in meetings, ensuring its vision & goals are conveyed and key takeaways are captured and acted upon.
Coordinate, collaborate & deliver all required updates, reports, inputs, & submissions for corporate forums, committee, reviews, offsites and executive meetings.
Coordinate SGU-level external communications, ensuring clarity, timeliness, and alignment with SGU goals.
ResponsibilitiesProject management Office (PMO) & Strategic initiativesSupport the Project Management Office (PMO) for the SGU, ensuring all projects are on track, resourced appropriately, and aligned with business goals.Track and report progress on special projects - transformation programs, new offering development, growth initiatives, client engagements, and operational excellence projects.Support ad-hoc, high-priority projects that are critical to the SGU's success, such as M&A due diligence support, competitor analysis, or large-scale client escalation management.Manage and coordinate all required inputs from the SGU for corporate reporting and cross-functional meetings.QualificationsRequired QualificationsBachelor’s degree3 plus years of experience in consulting, business operations, program managementExperience working within healthcare domainStrong presentation and communication skills, with the ability to tailor messaging to diverse audiencesProficient in Microsoft Excel for data organization, reporting, and analysisPreferred QualificationsExperience working in both payer and provider environmentsKnowledge of claims auditing & Payment Integrity business is a plusProfessional QualificationsSoft Skills: Strong leadership, project management, communication, and critical thinking skills, with a passion for collaboration and adaptability in a fast-paced environment.Adaptability and Flexibility: Ability to work effectively across various time zones, adapt to different countries, cultural contexts, and diverse business environments.Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively to senior leadership.Proven ability to build strong, trusting relationships across all levels of the organization, including with corporate functions.Strong analytical and critical thinking skills, with the ability to break down complex issues into manageable tasks.Professional maturity and credibility to represent the SGU Head with senior stakeholders and external partners.
Expected Travel: Less than 10%
For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits
Strategic business management & coordination
Coordinate monthly business reviews and strategic off-sites, coordinating with leaders across Client PODs, analytics, operations, and technology. Proactively tracked outcomes to ensure alignment and execution.
Monitor KPIs, operational metrics, project milestones, opportunity pipeline & provide SGU head with synthesized reports, highlighting emerging revenue risks, mitigation plan & growth opportunities
Prepare data-driven briefs, presentations, and analyses to facilitate effective and efficient decision-making by the SGU Head and leadership team.
Partner with Client POD leaders, operations, analytics & account teams for annual strategic account planning.
Corporate liaison & communications
Represent the SGU in meetings, ensuring its vision & goals are conveyed and key takeaways are captured and acted upon.
Coordinate, collaborate & deliver all required updates, reports, inputs, & submissions for corporate forums, committee, reviews, offsites and executive meetings.
Coordinate SGU-level external communications, ensuring clarity, timeliness, and alignment with SGU goals.
ResponsibilitiesProject management Office (PMO) & Strategic initiativesSupport the Project Management Office (PMO) for the SGU, ensuring all projects are on track, resourced appropriately, and aligned with business goals.Track and report progress on special projects - transformation programs, new offering development, growth initiatives, client engagements, and operational excellence projects.Support ad-hoc, high-priority projects that are critical to the SGU's success, such as M&A due diligence support, competitor analysis, or large-scale client escalation management.Manage and coordinate all required inputs from the SGU for corporate reporting and cross-functional meetings.QualificationsRequired QualificationsBachelor’s degree3 plus years of experience in consulting, business operations, program managementExperience working within healthcare domainStrong presentation and communication skills, with the ability to tailor messaging to diverse audiencesProficient in Microsoft Excel for data organization, reporting, and analysisPreferred QualificationsExperience working in both payer and provider environmentsKnowledge of claims auditing & Payment Integrity business is a plusProfessional QualificationsSoft Skills: Strong leadership, project management, communication, and critical thinking skills, with a passion for collaboration and adaptability in a fast-paced environment.Adaptability and Flexibility: Ability to work effectively across various time zones, adapt to different countries, cultural contexts, and diverse business environments.Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and persuasively to senior leadership.Proven ability to build strong, trusting relationships across all levels of the organization, including with corporate functions.Strong analytical and critical thinking skills, with the ability to break down complex issues into manageable tasks.Professional maturity and credibility to represent the SGU Head with senior stakeholders and external partners.