Manager, Healthcare Practice Operations - Virtual Urgent Care
Job Type
Full-time
Description
About Us:
On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
Job Description:
The Manager, Healthcare Practice Operations is the direct leader of 100-150 providers within the Virtual Urgent Care Solution. This role provides hands-on leadership and daily operational management across multiple states, ensuring high-quality care delivery, strong provider engagement, and optimal capacity and coverage.
Reporting to the Senior Manager of Healthcare Practice Operations, the Operations Manager is accountable for daily execution of provider performance, workforce management, communication, and operational outcomes aligned with First Stop Health’s quality and financial goals.
Responsibilities:
• Daily Provider Oversight – Lead and support up to 100-150 virtual urgent care providers, ensuring schedules are optimized, appointments are completed efficiently, and providers have the resources they need to deliver quality care.
• Performance Management & Execution – Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily; identify performance gaps and take immediate action to address them.
• Provider Engagement & Communication – Maintain frequent communication with providers through check-ins, team meetings, and written updates; foster a culture of transparency, collaboration, and trust.
• Workforce & Scheduling Management – Execute daily and weekly provider scheduling, ensuring adequate coverage and the right licensure mix to meet member demand.
• Operational Coordination – Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts, missing patient information, or other operational barriers.
• Provider Experience & Retention – Act as the primary point of contact for providers, ensuring a positive experience through proactive support, recognition, and timely feedback.
• Quality & Compliance Execution – Ensure providers follow established protocols, documentation standards, and compliance requirements in every encounter.
• Continuous Improvement – Identify inefficiencies or recurring issues in workflows and propose solutions to improve provider productivity and operational outcomes.
• Cross-Functional Collaboration – Work closely with the Director, clinical leadership, and provider network support teams to execute initiatives that enhance efficiency and care quality.
• Payroll Coordination & Accuracy - Ensure accurate and timely submission of provider time, schedules, productivity data, and related inputs to payroll.
Requirements:
• 3+ years of experience in healthcare operations, provider management, or clinical team leadership.
• Experience in virtual urgent care operations is strongly preferred.
• Proven success by managing or supporting large provider teams across multiple states or markets.
• Strong understanding of provider performance management, capacity planning, and virtual care operations.
• Excellent communication, problem-solving, and interpersonal skills.
• Demonstrated ability to lead through influence, build trust, and drive accountability.
• Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making.
• Bachelor’s degree required, advanced degree preferred.
First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected]
Apply Now
Apply Now
Full-time
Description
About Us:
On a mission to deliver affordable, delightful healthcare for all, First Stop Health provides connected, whole-person virtual care to employers 24/7 through app, website, or phone in all 50 states. First Stop Health prioritizes an engaging and easy-to-use experience, setting people on healthier journeys through care at multiple stages.
First Stop Health offers a comprehensive benefits package that includes various health and medical coverage options, dental and vision coverage, disability and life coverage, making healthcare easily accessible. For those that choose to waive medical coverage a monthly medical waiver allowance will be provided.
First Stop Health offers a remote-first work environment and flexible paid time off, including Summer Fridays. Furthermore, the employer match 401k plan and monthly phone stipend demonstrates the company's commitment to employee financial well-being. The First Stop Health membership benefit is another added perk for employees and provides our virtual care solutions -- Urgent Care, Mental Health, and Primary Care -- from their very first day!
Job Description:
The Manager, Healthcare Practice Operations is the direct leader of 100-150 providers within the Virtual Urgent Care Solution. This role provides hands-on leadership and daily operational management across multiple states, ensuring high-quality care delivery, strong provider engagement, and optimal capacity and coverage.
Reporting to the Senior Manager of Healthcare Practice Operations, the Operations Manager is accountable for daily execution of provider performance, workforce management, communication, and operational outcomes aligned with First Stop Health’s quality and financial goals.
Responsibilities:
• Daily Provider Oversight – Lead and support up to 100-150 virtual urgent care providers, ensuring schedules are optimized, appointments are completed efficiently, and providers have the resources they need to deliver quality care.
• Performance Management & Execution – Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily; identify performance gaps and take immediate action to address them.
• Provider Engagement & Communication – Maintain frequent communication with providers through check-ins, team meetings, and written updates; foster a culture of transparency, collaboration, and trust.
• Workforce & Scheduling Management – Execute daily and weekly provider scheduling, ensuring adequate coverage and the right licensure mix to meet member demand.
• Operational Coordination – Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts, missing patient information, or other operational barriers.
• Provider Experience & Retention – Act as the primary point of contact for providers, ensuring a positive experience through proactive support, recognition, and timely feedback.
• Quality & Compliance Execution – Ensure providers follow established protocols, documentation standards, and compliance requirements in every encounter.
• Continuous Improvement – Identify inefficiencies or recurring issues in workflows and propose solutions to improve provider productivity and operational outcomes.
• Cross-Functional Collaboration – Work closely with the Director, clinical leadership, and provider network support teams to execute initiatives that enhance efficiency and care quality.
• Payroll Coordination & Accuracy - Ensure accurate and timely submission of provider time, schedules, productivity data, and related inputs to payroll.
Requirements:
• 3+ years of experience in healthcare operations, provider management, or clinical team leadership.
• Experience in virtual urgent care operations is strongly preferred.
• Proven success by managing or supporting large provider teams across multiple states or markets.
• Strong understanding of provider performance management, capacity planning, and virtual care operations.
• Excellent communication, problem-solving, and interpersonal skills.
• Demonstrated ability to lead through influence, build trust, and drive accountability.
• Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making.
• Bachelor’s degree required, advanced degree preferred.
First Stop Health is committed to diversity, equity, inclusion, and belonging. Research shows that women, people of color and other historically underrepresented groups tend to only apply to jobs in which they meet all the job requirements. Unsure if you check every box? Apply. We would love to consider your unique experiences and how you could make First Stop Health even better.
To learn more about First Stop Health, visit www.fshealth.com and if you require any assistance during the application process or have questions, please don't hesitate to contact our talent acquisition team via email at [email protected]
Apply Now
Apply Now