Manager, Field Services

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Lead team of FSEs / Section managers /team leaders in service operations Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc. Manage regular meetings with customers on key performances /score card and drive improvements in operations leading to better customer experiences. Supports overall SEA region revenue plan to meet and exceed targets. Manage and exceed/meet service organisation Key Performance Indices Developing and planning career paths for reporting engineers. Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services. Qualifications Degree in Engineering or equivalent A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment. Experience in the semiconductor industry is highly preferred. A proven track record of establishing strong, executive-level customer relationships. Customer front experience Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs. Experience in leading people and team Strong written and verbal communication skills. Ability to lead people across diverse and cultural backgrounds Able to travel more than 25% of time as when required within region Why Join Onto Innovation? At Onto Innovation, we believe your work should matter—and so should your well-being. That’s why we offer competitive salaries and a comprehensive benefits package designed to support you and your family. From health, dental, and vision coverage to life and disability insurance, PTO, and a 401(k) with employer match, we’ve got you covered. You’ll also enjoy access to our Employee Stock Purchase Program (ESPP), wellness initiatives, and cutting-edge tools—all within a collaborative, inclusive culture where your contributions are valued and recognized. Compensation & Growth • Base Salary Range: $115,200.00 - $172,800.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success. Empowering Every Voice to Shape the Future: Onto Innovation is committed to creating a workplace where every qualified candidate has an equal opportunity to succeed. We evaluate applicants based on skills, experience, and potential - without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, or any other characteristic protected by law. We believe diversity of thought and background drives innovation and strengthens our team. Important Note on Export Compliance For certain positions requiring access to technical data, U.S. export licensing review may be necessary for applicants who are not U.S. Citizens, Permanent Residents, or other protected persons under 8 U.S.C. 1324b(a)(3).