Manager - Equipment Services
Equipment Services Manager
The Equipment Services Manager oversees the operational support, lifecycle management, and strategic planning of clinical equipment across 260+ retail optometry locations. This role serves as the primary liaison between clinics, vendors, service providers, and leadership to ensure equipment reliability, preventive maintenance compliance, and minimal disruption to patient care.
The position is responsible for managing equipment performance, coordinating repairs and replacements, supporting clinic expansion projects, and driving scalable processes related to inventory, vendor management, and capital planning. This role requires strong technical knowledge, operational leadership, and the ability to balance day-to-day clinic support with long-term strategic initiatives.
Key Responsibilities
Oversee equipment support and service coordination for 260+ clinic locations
Serve as the primary escalation point for equipment repairs, troubleshooting, and replacement planning
Manage equipment lifecycle activities including warranties, preventive maintenance schedules, and inventory tracking
Analyze service trends and costs to support strategic “repair vs. replace” decisions for high-value diagnostic equipment
Partner with leadership on budgeting, quotes, purchasing guidance, and capital planning initiatives
Build and maintain relationships with equipment vendors, distributors, and service providers
Coordinate with IT, Facilities, Operations, and Construction teams on remodels, relocations, and new office setups
Develop scalable processes, reporting tools, and tracking systems using Microsoft Teams and equipment management platforms
Support clinic operations by minimizing downtime and ensuring timely resolution of equipment issues
Qualifications
5+ years of experience in optometry, ophthalmology, healthcare operations, or clinical equipment management
Strong technical knowledge of optometric and ophthalmic diagnostic equipment
Experience managing projects, vendor relationships, or multi-site operational support
Strong troubleshooting, organizational, analytical, and communication skills
Proficiency with Microsoft Office, Microsoft Teams, and equipment tracking systems
Ability to work independently and effectively in a fully remote environment
Preferred Attributes
Strategic and process-oriented mindset with strong accountability
Collaborative, service-focused approach supporting clinicians and field teams
Ability to balance operational urgency with long-term planning and execution
Benefits
Competitive compensation package including medical, dental, vision, life insurance, disability coverage, generous PTO, paid holidays, and 401(k).
Apply To This Job
The Equipment Services Manager oversees the operational support, lifecycle management, and strategic planning of clinical equipment across 260+ retail optometry locations. This role serves as the primary liaison between clinics, vendors, service providers, and leadership to ensure equipment reliability, preventive maintenance compliance, and minimal disruption to patient care.
The position is responsible for managing equipment performance, coordinating repairs and replacements, supporting clinic expansion projects, and driving scalable processes related to inventory, vendor management, and capital planning. This role requires strong technical knowledge, operational leadership, and the ability to balance day-to-day clinic support with long-term strategic initiatives.
Key Responsibilities
Oversee equipment support and service coordination for 260+ clinic locations
Serve as the primary escalation point for equipment repairs, troubleshooting, and replacement planning
Manage equipment lifecycle activities including warranties, preventive maintenance schedules, and inventory tracking
Analyze service trends and costs to support strategic “repair vs. replace” decisions for high-value diagnostic equipment
Partner with leadership on budgeting, quotes, purchasing guidance, and capital planning initiatives
Build and maintain relationships with equipment vendors, distributors, and service providers
Coordinate with IT, Facilities, Operations, and Construction teams on remodels, relocations, and new office setups
Develop scalable processes, reporting tools, and tracking systems using Microsoft Teams and equipment management platforms
Support clinic operations by minimizing downtime and ensuring timely resolution of equipment issues
Qualifications
5+ years of experience in optometry, ophthalmology, healthcare operations, or clinical equipment management
Strong technical knowledge of optometric and ophthalmic diagnostic equipment
Experience managing projects, vendor relationships, or multi-site operational support
Strong troubleshooting, organizational, analytical, and communication skills
Proficiency with Microsoft Office, Microsoft Teams, and equipment tracking systems
Ability to work independently and effectively in a fully remote environment
Preferred Attributes
Strategic and process-oriented mindset with strong accountability
Collaborative, service-focused approach supporting clinicians and field teams
Ability to balance operational urgency with long-term planning and execution
Benefits
Competitive compensation package including medical, dental, vision, life insurance, disability coverage, generous PTO, paid holidays, and 401(k).
Apply To This Job