Manager, Customer Support Operations
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
The GCO Operations organization empowers Dayforce’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs efficiently, delivers consistent customer value, and achieves its financial objectives.
As a GCO Operations Manager, you lead a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-impact work that supports GCO’s global objectives.
Skills and experience we value
Lead and develop a team of analysts, setting priorities and fostering continuous learning.
Oversee design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs).
Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization.
Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions.
Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization.
Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant.
Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning
Guide the development and maintenance of KPIs and playbooks that standardize performance management.
Provide executive-ready analysis and insights, turning complex data into clear, actionable recommendations.
Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and close to execution
Build a strong leadership bench and a culture focused on impact, clarity, and outcomes
Skills and experience we value
Bachelor’s degree in business or related field.
3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management.
Proven ability to lead teams, manage stakeholders, and deliver measurable business outcomes.
Excellent analytical, problem-solving, and communication skills.
Advanced proficiency with Power BI, Excel, and other analytics tools.
Understanding of SaaS business models, customer success metrics, and operational KPIs.
Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment.
Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them.
Demonstrated ability to translate complex analyses into clear, decision-ready narratives for executive audiences
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
#LI-Remote
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally.
About the opportunity
The GCO Operations organization empowers Dayforce’s customer-facing teams with the insights, tools, and processes they need to scale successfully. We combine strategic thinking with operational execution to ensure the GCO runs efficiently, delivers consistent customer value, and achieves its financial objectives.
As a GCO Operations Manager, you lead a team responsible for delivering operational support, forecasting, analytics, and strategic insight to GCO leaders. You will manage multiple workstreams spanning process improvement, forecasting, and data analysis. The role demands both leadership and hands-on contribution — driving structure, building alignment, and enabling your team to deliver high-impact work that supports GCO’s global objectives.
Skills and experience we value
Lead and develop a team of analysts, setting priorities and fostering continuous learning.
Oversee design, build, and maintain dashboards and scorecards that monitor key performance indicators (KPIs).
Own and evolve forecasting processes and performance measurement approach, ensuring clarity, consistency, and trust in core metrics across the organization.
Partner closely with GCO senior leadership to understand business goals, identify operational needs, and design scalable solutions.
Drive the execution of key operational initiatives across forecasting, reporting, and business process optimization.
Ensure reporting, dashboards, and forecasting operational models are accurate, timely, and business-relevant.
Partner closely with Finance and FP&A to align forecasting, performance tracking, and long-term planning
Guide the development and maintenance of KPIs and playbooks that standardize performance management.
Provide executive-ready analysis and insights, turning complex data into clear, actionable recommendations.
Maintain high standards for analytical rigor, data quality, and storytelling while empowering teams to operate autonomously and close to execution
Build a strong leadership bench and a culture focused on impact, clarity, and outcomes
Skills and experience we value
Bachelor’s degree in business or related field.
3-5+ years of experience in operations, strategy, or financial management roles, including 2+ years of people management.
Proven ability to lead teams, manage stakeholders, and deliver measurable business outcomes.
Excellent analytical, problem-solving, and communication skills.
Advanced proficiency with Power BI, Excel, and other analytics tools.
Understanding of SaaS business models, customer success metrics, and operational KPIs.
Ability to balance strategic priorities with tactical execution in a dynamic, fast-paced environment.
Experience setting standards for analytical rigor, data quality, and consistency, and holding teams accountable to them.
Demonstrated ability to translate complex analyses into clear, decision-ready narratives for executive audiences
What’s in it for you
Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
We encourage individuals to apply based on their passions.
Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
About the Salary Ranges
Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization.
Fraudulent Recruiting
Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud
Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process
#LI-Remote