**Manager, Customer Care – Delivering Exceptional Experiences at blithequark**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join blithequark as our Manager, Customer Care. In this pivotal role, you will lead a team of dedicated professionals in providing top-notch support to our customers, while driving business growth and excellence. **About blithequark** blithequark is a dynamic organization that is revolutionizing the way we approach customer care. Our commitment to innovation, collaboration, and customer-centricity has earned us a reputation as a leader in our industry. We are dedicated to fostering a culture of inclusivity, diversity, and growth, where every employee feels valued, empowered, and supported to reach their full potential. **Key Responsibilities** As our Manager, Customer Care, you will be responsible for guiding Team Leads and staff in addressing daily operational issues, while driving business objectives and excellence. Your key responsibilities will include: * Ensuring quantitative and qualitative objectives are used to meet performance objectives * Managing staffing and scheduling functions to optimize team performance and productivity * Compiling reports and departmental communications to inform business decisions and drive growth * Participating in strategic planning and recommending action plans to drive business excellence * Interfacing with team leaders on effective people management strategies, including staffing, coaching, and mentoring * Leading/participating in strategic department/company projects to drive innovation and growth * Recommending process improvements to enhance customer experiences and drive business efficiency * Maintaining positive relationships with internal and external customers to drive loyalty and retention * Performing other job duties as requested to support business objectives and excellence **Essential Qualifications** To succeed in this role, you will need: * A Bachelor's Degree in a business-related field or equivalent years of experience * A minimum of three (3) years of previous management/leadership experience, preferably in an HMO environment or related industry * Proficiency in Microsoft Word, Excel, and PowerPoint * Knowledge of Medicaid and the healthcare field * Strong management skills, including collaboration, conflict resolution, and leadership * Proven ability to build relationships, collaborate, and influence at all levels * Ability to work in a fast-paced environment with attention to detail and strong time management skills * Exceptional written and verbal communication skills * Ability to work independently and within a team environment * Effective active listening and critical thinking skills * Display a customer service, member-focused orientation **Preferred Qualifications** While not essential, the following qualifications would be highly desirable: * Previous experience in a customer-facing role, preferably in a healthcare setting * Familiarity with customer relationship management (CRM) software and other relevant tools * Experience with process improvement initiatives and change management * Strong analytical and problem-solving skills, with the ability to drive business decisions and growth **Competencies and Skills** To succeed in this role, you will need to demonstrate the following competencies and skills: * Create an Inclusive Environment: Foster a culture of inclusivity, diversity, and respect, where every employee feels valued and empowered. * Cultivate Partnerships: Build strong relationships with internal and external stakeholders to drive business growth and excellence. * Develop Self and Others: Provide coaching, mentoring, and development opportunities to support the growth and success of team members. * Drive Execution: Lead and manage teams to drive business objectives and excellence, while ensuring effective communication and collaboration. * Influence Others: Build relationships, collaborate, and influence at all levels to drive business growth and excellence. * Pursue Personal Excellence: Demonstrate a commitment to ongoing learning, development, and self-improvement. * Understand the Business: Stay up-to-date on industry trends, business objectives, and key performance indicators to inform business decisions and drive growth. **Licensure and Certification** No licensure or certification is required for this role. **Working Conditions** This role will be based in a general office environment, with occasional requirements to sit or stand for extended periods of time. **Compensation and Benefits** We offer a competitive salary range of $79,800.00 - $127,600.00, based on a combination of education, training, and experience, as well as the scope and complexity of the role. We also offer a comprehensive total rewards package, including: * A substantial salary range * Comprehensive health, dental, and vision insurance * 401(k) matching program * Paid time off and holidays * Professional development opportunities * A dynamic and inclusive work environment **How to Apply** If you are a motivated and experienced leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job