Manager, Client Delivery
About FinThrive
FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com
About Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have also been ranked #26 among the Best Workplaces in Healthcare for 2022, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.
Find balance with our remote-friendly organization
Take time to recharge and pursue your passions
Be part of a positive and supportive work environment
Grow and excel your career with training and education
Our Perks and Benefits
FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
Impact you will make
Summary:
Objective of the position Is to have a colleague with good project management and client management skills own all aspects of assigned client relationships with supervision
This Is a role for an Individual contributor who will engage with all areas of the business as well as cross functional FinThrive teams to ensure client satisfaction
This position adds value to the organization by allowing for more effective communication across the Data Intake area to the client, thus allowing for faster/high quality Implementations resulting in Increased customer satisfaction
What you will do
Major Responsibilities/Activities:
Manage all aspects of assigned client relationships with supervision
Work with supervisor to create client Executive Summaries
Engage with and effectively communicate with all areas of the business to ensure successful project outcome (Includes: Client Delivery Implementation, Cost Report Production Team, Claims Production Team, Audit Team, Accounting Team and Product Team).
With direction from supervisor, engage with cross functional areas of FinThrive to ensure customer satisfaction (Indludes: Onboarding and Customer Success Teams)
Work with supervisor to provide project specific direction to 3rd party vendors.
Monitor workload with supervisor to ensure the deadlines are met
Maintain knowledge of all Government reimbursement products and services.
Work with supervisor and assigned Implementation Analysts to set priorities and timelines.
Other duties as needed.
What you will bring
Bachelor's degree or equivelant
2 years+ experience In dedicated Account Management / Relationship Management required
Good Project Management skills (e.g, managing multiple client/team requests and deadline) required
Good interpersonal skills to effectively communicate with all levels of the organization (peers, management) and customers
Strong work ethic and desire to grow within career
Ability to work and thrive In a fast-paced environment
Travel required: Minimal (a couple of times a year)
What we would like to see
Expertise with Microsoft Dynamics CRM/Salesforce, Outlook, Excel, and SharePoint preferred
Exceptional ability to organize work and tasks; attention to detail and excellent follow-through
Excellent verbal and written communication skills—involving high-level communications with internal and external contacts
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Must occasionally lift and/or move up to 15 pounds
Must be able to talk, listen and speak clearly on telephone or video calls
Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress
Work environment: The noise level in the work environment is usually minimal
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
© 2023 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV062623TJO
finthrive.com | FinThrive Careers | FinThrive Benefits & Perks
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights
Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
© 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands
Apply To This Job
FinThrive is advancing the healthcare economy. We rethink revenue management to pave the way for a healthcare system that ensures every transaction and patient experience is addressed holistically. We’re making breakthroughs in technology—developing award-winning revenue management solutions that adapt with healthcare professionals, freeing providers and payers from complexity and inefficiency, so they can focus on doing their best work. Our end-to-end revenue management platform delivers a smarter, smoother revenue experience that increases revenue, reduces costs, expands cash collections, and ensures regulatory compliance across the entire revenue cycle continuum. We’ve delivered over $10 billion in net revenue and cash to more than 3,245 customers worldwide. When healthcare finance becomes effortless, the boundaries of what’s possible in healthcare expand. For more information on our new vision for healthcare revenue management, visit finthrive.com
About Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which has led to certification as a "Great Place to Work" since 2017. We’re honored to have also been ranked #26 among the Best Workplaces in Healthcare for 2022, and we know that it's our collective dedication that makes FinThrive an exceptional place to work.
Find balance with our remote-friendly organization
Take time to recharge and pursue your passions
Be part of a positive and supportive work environment
Grow and excel your career with training and education
Our Perks and Benefits
FinThrive is committed to continually enhancing the employee experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
Impact you will make
Summary:
Objective of the position Is to have a colleague with good project management and client management skills own all aspects of assigned client relationships with supervision
This Is a role for an Individual contributor who will engage with all areas of the business as well as cross functional FinThrive teams to ensure client satisfaction
This position adds value to the organization by allowing for more effective communication across the Data Intake area to the client, thus allowing for faster/high quality Implementations resulting in Increased customer satisfaction
What you will do
Major Responsibilities/Activities:
Manage all aspects of assigned client relationships with supervision
Work with supervisor to create client Executive Summaries
Engage with and effectively communicate with all areas of the business to ensure successful project outcome (Includes: Client Delivery Implementation, Cost Report Production Team, Claims Production Team, Audit Team, Accounting Team and Product Team).
With direction from supervisor, engage with cross functional areas of FinThrive to ensure customer satisfaction (Indludes: Onboarding and Customer Success Teams)
Work with supervisor to provide project specific direction to 3rd party vendors.
Monitor workload with supervisor to ensure the deadlines are met
Maintain knowledge of all Government reimbursement products and services.
Work with supervisor and assigned Implementation Analysts to set priorities and timelines.
Other duties as needed.
What you will bring
Bachelor's degree or equivelant
2 years+ experience In dedicated Account Management / Relationship Management required
Good Project Management skills (e.g, managing multiple client/team requests and deadline) required
Good interpersonal skills to effectively communicate with all levels of the organization (peers, management) and customers
Strong work ethic and desire to grow within career
Ability to work and thrive In a fast-paced environment
Travel required: Minimal (a couple of times a year)
What we would like to see
Expertise with Microsoft Dynamics CRM/Salesforce, Outlook, Excel, and SharePoint preferred
Exceptional ability to organize work and tasks; attention to detail and excellent follow-through
Excellent verbal and written communication skills—involving high-level communications with internal and external contacts
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of courage, authenticity, respect, excellence, and service, operates effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seeks out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FDCPA, FCRA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that an employee must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to move around the work area; sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear
Must occasionally lift and/or move up to 15 pounds
Must be able to talk, listen and speak clearly on telephone or video calls
Mental Demands: the employee must be able to follow directions, to get along with others, and handle stress
Work environment: The noise level in the work environment is usually minimal
Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
© 2023 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV062623TJO
finthrive.com | FinThrive Careers | FinThrive Benefits & Perks
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive’s Core Values and Expectations
Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
FinThrive Privacy Notice for California Resident Job Candidates
Know Your Rights
Pay Transparency Notice
FinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations.
© 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or related entities. RV092724TJO
finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical Demands
Apply To This Job