Managed Services - Senior - IT Product Consultant
About the position As a Senior Consultant within EY’s Managed Services Product Engineering team, you will play a critical role in driving day-to-day delivery, governance, and continuous improvement of large-scale product engineering managed services engagements. Acting as an IT Product and Project Manager, you will support in executing service delivery commitments, managing client-facing initiatives, and ensuring operational excellence across applications and platform services. This role is ideal for a hands-on consultant with 7+ years of experience in IT delivery, outsourcing, or product/program management, who thrives at the intersection of client engagement, execution discipline, and service optimization. Responsibilities • Serve as an IT Product / Project Manager for client-facing initiatives such as product engineering, application enhancements, modernization, automation, or tool adoption. • Maintain product backlogs, roadmaps, and delivery plans aligned to client priorities and managed services objectives. • Coordinate Agile, hybrid, or waterfall delivery models depending on engagement needs. • Drive requirements clarity, acceptance criteria, and successful handoffs into steady-state operations. • Support the end-to-end delivery of managed IT services • Act as the day-to-day PMO for assigned workstreams, initiatives, or service components within larger engagements. • Track and manage SLAs, KPIs, milestones, risks, and dependencies, escalating issues proactively to the Senior Manager. • Ensure delivery activities align with contractual commitments, operating models, and EY quality standards. • Prepare and deliver status reports, dashboards, and operational reviews. • Support client governance forums, including weekly/monthly service reviews and transformation checkpoints. • Collaborate closely with the Engagement Manager to maintain strong client relationships and delivery confidence. • Coordinate cross-functional and cross-geography teams, including onshore, offshore, and third-party providers. • Take the lead on delivery tasks, documentation, and best practices. • Foster a culture of accountability, collaboration, and continuous improvement within the delivery team. • Identify opportunities for process optimization, automation, standardization, and tooling improvements. • Support transformation initiatives such as cloud adoption, DevOps enablement, ITSM optimization, and AI-assisted operations. • Contribute to service transition activities, runbook development, and operational readiness. Requirements • Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field. • 7+ years of experience in Product Management/ Project Management or IT managed services. • Hands-on experience managing complex IT initiatives in a services or operations-oriented environment. • Strong understanding of IT service management concepts (ITIL), SLAs, KPIs, and governance models. • Experience working with global delivery teams and offshore/onshore models. • Excellent communication, stakeholder management, and execution skills. Nice-to-haves • Experience in managed services or long-term outsourcing engagements. • Familiarity with cloud platforms (AWS, Azure, GCP) and enterprise IT environments. • Experience with ITSM and delivery tools such as ServiceNow, Jira, Azure DevOps, or similar. • PMP, ITIL, SAFe, Scrum Master, or equivalent certifications. • Prior experience in consulting or professional services environments. Benefits • Opportunity to work on large-scale, global managed services engagements. • Exposure to modern IT operating models, cloud, automation, and AI-enabled delivery. • A collaborative team environment with strong mentorship from senior leadership. • Clear growth path toward Manager and Senior Manager roles within Managed Services. • Competitive compensation and benefits. • medical and dental coverage • pension and 401(k) plans • paid time off options