Mainframe Technical Support (Night shift)
This a Full Remote job, the offer is available from: Maryland (USA)
Job Description
Position Title: Mainframe Technical Support (Night shift)
Location: Baltimore MD (100% remote)
Duration : 6-month
HM Notes:
ā¢ Tier 1 technical support role, handling all alerts, monitoring the system.
ā¢ Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
ā¢ Needs to have worked in development. Be able to identify and troubleshoot issues.
ā¢ Team is split into different shifts. Covered 24/7 365 days.
ā¢ The team is mainframe support oriented. But not required. Mostly identify and escalate.
ā¢ Mainframe support exp is nice to have. Will just need to follow the run book.
Additional Skills:
ā¢ Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
ā¢ Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead.
ā¢ Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
ā¢ Responsible to diagnose and troubleshoot complex problems through resolution.
ā¢ Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate.
ā¢ Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems.
ā¢ Initiate and coordinate HealthCheck calls for problem identification and resolution.
Scheduling Tasks
ā¢ Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s).
ā¢ Perform job restarts with needed overrides and correct JCL syntax.
ā¢ Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.
ā¢ Update Scheduler Base Calendars to reflect current years processing and Holiday schedule.
ā¢ Build AGENT capabilities to communicate scheduling requirements across platforms.
ā¢ Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
ā¢ Support upgrades and new releases to applications, platforms, and the scheduling product(s)
This offer from "Resource Informatics Group, Inc" has been enriched by Jobgether.com and got a 72% flex score.
Apply Now
Job Description
Position Title: Mainframe Technical Support (Night shift)
Location: Baltimore MD (100% remote)
Duration : 6-month
HM Notes:
ā¢ Tier 1 technical support role, handling all alerts, monitoring the system.
ā¢ Needs to have good comm skills and customer support skills and they will be receiving calls from customers.
ā¢ Needs to have worked in development. Be able to identify and troubleshoot issues.
ā¢ Team is split into different shifts. Covered 24/7 365 days.
ā¢ The team is mainframe support oriented. But not required. Mostly identify and escalate.
ā¢ Mainframe support exp is nice to have. Will just need to follow the run book.
Additional Skills:
ā¢ Daily monitoring of IT infrastructure and applications, as well as managing and maintaining the supporting technologies to ensure peak efficiency and reliability.
ā¢ Serve as backup for Shift Lead for a DCO monitoring shift and be responsible for completing the Shift Summary sheet for review and approval by oncoming shift DCO Lead.
ā¢ Provide real-time monitoring for both Mainframe and Distributed systems in order to proactively detect and prevent service disruption.
ā¢ Responsible to diagnose and troubleshoot complex problems through resolution.
ā¢ Ensure proper procedures are followed to introduce changes and fixes into the operating environment and production libraries in order to ensure the lowest possible error rate.
ā¢ Provide timely notification of Level 2 system and application support teams as necessary. Independently works with system monitoring and diagnostic tools to ensure optimal performance of operating systems.
ā¢ Initiate and coordinate HealthCheck calls for problem identification and resolution.
Scheduling Tasks
ā¢ Create or alter new and existing jobs and job schedules on the mainframe, Windows, and UNIX environments using the Scheduling package(s).
ā¢ Perform job restarts with needed overrides and correct JCL syntax.
ā¢ Monitor the Scheduler queues to ensure job completion and/or error corrections have been performed.
ā¢ Update Scheduler Base Calendars to reflect current years processing and Holiday schedule.
ā¢ Build AGENT capabilities to communicate scheduling requirements across platforms.
ā¢ Contributes to the implementation of new technology and tools to increase productivity and performance with job scheduling.
ā¢ Support upgrades and new releases to applications, platforms, and the scheduling product(s)
This offer from "Resource Informatics Group, Inc" has been enriched by Jobgether.com and got a 72% flex score.
Apply Now