LPN, Bilingual Spanish – Telephonic Care Coordinator
Job Description:
• Support inbound calls from a dedicated client queue
• Assist in the identification of customer health education needs through health assessment activities
• Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers
• Educate and refer customers to available health resources and Cigna Medical Management programs as appropriate
• Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life
• Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals
• Empower customers with skills to provide enhanced interaction with their health care providers
• Document interactions and interventions as directed in appropriate systems
• Provide approved health and wellness education and send supporting materials
• Persuasively explain program benefits
• Communicate effectively to engage customers in health coaching programs
• Complete eligibility verification with customers and provide service/process explanation
• Identify incentive requirements if applicable and communicate options to customer
• Ensure exceptional customer service
• Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers
• Work in a team environment under guidance of leads and supervisors
• Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables
• Identify and solve issues and concerns with customers and providers
• Escalate issues and concerns as appropriate to leads and supervisors
Requirements:
• Graduate of approved LPN/LVN program
• Active and unrestricted LPN license in respective state
• Bilingual in English/Spanish and ability to pass written and oral language assessment
• At least 3 or more years of LPN experience in a hospital or provider's office
• Bachelor’s degree preferred
• Customer Service or experience in a telephonic or LPN Triage Nurse role
• Computer skills and ability to talk and type at the same time, and navigate through multiple open windows and tabs
• Ability to build rapport with patients
• Must reside local to NW GA for periodic in person trainings and team meetings
• Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday
Benefits:
• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
Apply Now
Apply Now
• Support inbound calls from a dedicated client queue
• Assist in the identification of customer health education needs through health assessment activities
• Use and apply Preventive Guidelines as well as general health and wellness strategies to set goals to improve overall health of customers
• Educate and refer customers to available health resources and Cigna Medical Management programs as appropriate
• Provide 1:1 in-the-moment coaching to customers around behavior change opportunities to improve health status, reduce health risks, and improve quality of life
• Assess readiness to change, work with customers to establish health improvement plans, and assist customers in setting personalized health goals
• Empower customers with skills to provide enhanced interaction with their health care providers
• Document interactions and interventions as directed in appropriate systems
• Provide approved health and wellness education and send supporting materials
• Persuasively explain program benefits
• Communicate effectively to engage customers in health coaching programs
• Complete eligibility verification with customers and provide service/process explanation
• Identify incentive requirements if applicable and communicate options to customer
• Ensure exceptional customer service
• Use telephone, internet, mail, and internal Cigna resources to achieve optimal service levels for participants/providers
• Work in a team environment under guidance of leads and supervisors
• Monitor and respond to incoming messages via phone and e mail with adherence to program timeframes and client deliverables
• Identify and solve issues and concerns with customers and providers
• Escalate issues and concerns as appropriate to leads and supervisors
Requirements:
• Graduate of approved LPN/LVN program
• Active and unrestricted LPN license in respective state
• Bilingual in English/Spanish and ability to pass written and oral language assessment
• At least 3 or more years of LPN experience in a hospital or provider's office
• Bachelor’s degree preferred
• Customer Service or experience in a telephonic or LPN Triage Nurse role
• Computer skills and ability to talk and type at the same time, and navigate through multiple open windows and tabs
• Ability to build rapport with patients
• Must reside local to NW GA for periodic in person trainings and team meetings
• Ability to work scheduled hours: 10:30 am – 7 pm Eastern Monday – Friday
Benefits:
• medical, vision, dental, and well-being and behavioral health programs
• 401(k)
• company paid life insurance
• tuition reimbursement
• a minimum of 18 days of paid time off per year
• paid holidays
Apply Now
Apply Now