Looking for Salesforce Consultant (Sales Cloud & Service Cloud Voice) Remote Job Fulltime
Salesforce Consultant (Sales Cloud & Service Cloud Voice)
Full time Job
Remote Role
WebEx Interview
Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
o Hands-on experience with Service Cloud Voice and Amazon Connect integration.
o Strong understanding of Salesforce declarative tools and security model.
o Familiarity with CTI concepts and telephony integration.Experience in amazon connect or CTI
Certifications o Salesforce Certified Sales Cloud Consultant (preferred).
o Salesforce Service Cloud Consultant (preferred).
o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
Key Responsibilities
• Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
o Develop scalable solutions aligned with Salesforce best practices.
Business Analysis o Gather and analyze business requirements from stakeholders.
o Translate requirements into functional specifications and technical designs.
o Recommend process improvements leveraging Salesforce capabilities.
Integration & Automation o Implement automation using Flows and other declarative tools.
o Ensure seamless integration between Salesforce and Amazon Connect.
o Validate call routing, IVR flows, and screen pop functionality.
Testing & Deployment o Conduct UAT and support deployment to production.
o Troubleshoot issues related to voice integration and Salesforce configuration.
Training & Support o Provide end-user training and create documentation.
o Offer post-implementation support and resolve technical issues.
Apply tot his job
Apply To this Job
Full time Job
Remote Role
WebEx Interview
Technical Skills o 3+ years of experience with Salesforce Sales Cloud and Service Cloud.
o Hands-on experience with Service Cloud Voice and Amazon Connect integration.
o Strong understanding of Salesforce declarative tools and security model.
o Familiarity with CTI concepts and telephony integration.Experience in amazon connect or CTI
Certifications o Salesforce Certified Sales Cloud Consultant (preferred).
o Salesforce Service Cloud Consultant (preferred).
o AWS Certified Cloud Practitioner or Amazon Connect experience (nice-to-have).
Key Responsibilities
• Solution Design & Implementation o Configure and customize Salesforce Sales Cloud and Service Cloud Voice features.
o Softphone setup, screen pops, call logging, and Omni Channel routing o Design and implement Service Cloud Voice integration with Amazon Connect for voice capabilities.
o Develop scalable solutions aligned with Salesforce best practices.
Business Analysis o Gather and analyze business requirements from stakeholders.
o Translate requirements into functional specifications and technical designs.
o Recommend process improvements leveraging Salesforce capabilities.
Integration & Automation o Implement automation using Flows and other declarative tools.
o Ensure seamless integration between Salesforce and Amazon Connect.
o Validate call routing, IVR flows, and screen pop functionality.
Testing & Deployment o Conduct UAT and support deployment to production.
o Troubleshoot issues related to voice integration and Salesforce configuration.
Training & Support o Provide end-user training and create documentation.
o Offer post-implementation support and resolve technical issues.
Apply tot his job
Apply To this Job